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Banker-customers Relationship In Nigeria Banking Industry With Special Emphasis On Rights And Duties
[A CASE STUDY OF UNION BANK OF NIGERIA PLC]
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1.4 SCOPE AND LIMITATION OF THE STUDY
This research is making a study basically on banker-customer relationship and their rights and duties arising from this relationship much work would be based on the nature of banker-customer relationship and various services rendered by bankers to their customer.
Furthermore, this project has been restricted to commercial banks since they dealt largely with purely descriptive in nature and concentrate on union bank plc
This research has a lot of limitation in it make-up which has due to the diversity of the topic. The methodology has limited by a number of factors. Firstly, some respondents might refused to return their questionnaire. Also responses to the question might not necessarily represent the opinion of the respondents despite the techniques used to obtain a fair representative sample and there by reduced bias to the minimum.
More so, time and finance constraints are other factors or a difficulty that has been encountered during the course of data collection, this has not allowed us to visit all the Union bank plc. Thus data collection will be limited.
1.5 RESEARCH METHODOLOGY
The use of primary and secondary mode of data collection is of greater help to this research work. The instrument used for collection of primary data are as follows: The presentation of questionnaire and personal interview which was conducted with some of the worker in union bank of Nigeria plc.
The source of data collection is secondary data includes the following, the use of text books, magazine, newspaper, lecturer-note and annual report from the bank.
All the collected has been analyzed through the descriptive statistic and inferential statistic method.
1.6 SIGNIFICANCE OF THE STUDY
This project work is basically designed to focus on the nature of banker customer relationship and services which the banker rendered to their customer; it is also designed to serve the interest of the readers like students, bank customer and member of the society. A general readers who has no previous knowledge of banking and it also in treat in findings out what the subject is all about would find this project very educative and helpful.
1.7 DEFINITIONS OF (UNFAMILIAR TERMS/ CONCEPTS)
a. Bank: This is a person or company carrying on business of receiving monies and collecting draft for customers subject to the obligation of honoring cheques drawn upon them from time to time by customer to the extent of the amount available on their current account.
b. Banker: This is a person who in consideration of remunerations received or to be received engage him self in the practice of banking procedure.
c. Customer: This is a person who maintains and open an account with a banker enjoys any of the service of a bank.
d. Relationship: This is a contractual agreement between the banker and the customer which is legally binded and has legal consequences.
1.8 ORGANIZATION AND PLAN OF THE STUDY
This research work is divided into five main chapters and each chapter has the following content.
Chapter one is the general introduction consisting of the aim and objectives of the study, significance of the study and limitation of the study.
Chapter two dealt with the literature review the purpose of reviewing all known (literature that has relevance to the topic being discussed in the project work.
Chapter three dealt with data collection and research methodology.
Chapter four dealt with data presentation and data analysis using descriptive and inferential statistics method.
Chapter five is concerned with the findings, summary, conclusion recommendation and references.
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