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The Impact Of Automated Teller Machine (atm) In Banks Service Delivery In Nigeria Banking Industry
[A CASE STUDY OF UNION BANK PLC]
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1.4 SCOPE AND LIMITATION OF THE STUDY
This paper is examining the impact of ATM in banks service delivery in Nigeria Banking Industry so as to know the effect of the introduction of ATM in Nigerian Banking Industry.
1.5 RESEARCH METHODOLOGY
For this study, both the primary and secondary source of data are employed for data collection. the primary source which includes the material from the bank and information from the questionnaire sent out. While the secondary source include newspaper, magazine and annual report.
1.6 STATEMENT OF RESEARCH HYPOTHESIS
The general hypothesis that will be tested in the course of this project is as follows:
Ho: Automated Teller Machine will not have positive Impact on Nigerian Banks service delivery.
Hi: Automated Teller Machine will have positive impact on Nigerian Banks Service deliver.
1.7 SIGNIFICANT THE STUDY
This study will be beneficial to bankers so as to know the problems facing their customer in using ATM and provide solution to it. It will also be beneficial to the customer in the sense that they will know the importance at ATM. Generally, the public will also benefit from this study since they are all an account holder or a bank’s customer.
1.8 PLANS AND ORGANIZATION
Chapter one contain the introduction, scope and limitation of the study, statement of the problem, objective of the study methodology and plan of the study. While the chapter two deals with the literature review. Chapter three contains methodology and chapter four deal with presentation and analysis of the data and finally changer five contain the findings, summary, conclusion and recommendation and suggestion for further studies.
CHAPTER ONE -- [Total Page(s) 2]
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