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SIGNIFICANCE OF AUTOMATIC TELLER MACHINE TO ENHANCING CUSTOMER RELATIONS IN THE NIGERIAN BANKING INDUSTRY
[A CASE STUDY OF DIAMOND BANK PLC ILORIN] -
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- Contributor: mr-chris
- engagements: 294
- Case No: 557503pw
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTFor any organization’s survival constant maintenance of customer relationship is vital. One of the modern ways of enhancing this effectiveness is the use of automatic taller machine other wise know as branchless banking. Although the usage of this machine is too mechanical. For the purpose of collecting and secondary source of data collection was used. To this end, for any organization to maintain and facilitate effective customer relation in banking industry automatic teller machine adoption is the answer.
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TABLE OF CONTENTS - [ Total Page(s): 1 ]TABLE OF CONTENTTitle page CertificationDedication AcknowledgementAbstractTable of contentCHAPTER ONE; Background to the study Introduction Statement of problem Aims and objective of the study Significant of the study Scope of the study Limitation and constraint to the studyCHAPTER TWO; Literature Review2.1 The meaning of automatic teller machine A.T.M2.2 Rational for the introduction of A.T.M2.3 Uses of A.T.M to business organization2.4 The benefit of A.T.M to business organization2.5 The short comings of A.T.MCHAPTER THREE; Re ... Continue Reading
CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONEBACKGROUND TO THE STUDY1.1 INTRODUCTION The company’s effort at prevailing among thousand of competitors is surrounded by a number of strategies. Among this strategy is effective customer relation customers are the centre-pieces of any production outfit is goods based or services based. If there are no customers either existing or prospective there will not be the needs for productive activities talk less of creativity, inventions or innovations. For any company to succeed and survive in this dynamic and ever changing environment, it must confirm and adapt t ... Continue Reading
BIBLIOGRAPHY - [ Total Page(s): 1 ]BIBLIOGRAPHY.AWOLOLA, J.A (2002): RESEARCH DESIGN AND APPROACH. OLAD PUBLISHERS NIGERIAAROWOMOKE, K.A AND EBELOKU A (2003): THEORY AND APRACTICE OF MODERN MARKETING. TAJUDEEN PRESS NIG.FATIGUN, J.O (1998): RESEARCH METHODOLOGY. 1ST EDITION ILORIN FAMOST ING. PUBLISHERIRUING, S.K (1997): PUBLISH RELATIONS. ALEXANDER HAMILTON INSTITUTE.NEW YORKJOHNSON, UGOJI ANYADE (1990) COMPREHENSIVE ECONOMICS. A JOHNSON PUBLISHER NIG.OYEBODE, A.O (2006): PRFESSIONAL GUIDE TO MARKETING OF FINANCIAL SERVICE. OLAD PUBLISHER NIG. ... Continue Reading
CHAPTER TWO - [ Total Page(s): 3 ]FAST CASH WITHDRAWALSStep 1 – inserts card.Step 2 – selects your preferred language.Step 3 – key in your pin using the key pad.Step 4 – select the amount you require for your ‘‘fast cash†transaction.Step 5 – select the account to withdrawal money if more than one account is liked to your card.Step 6 – would you want a receipt or not?Step 7 – Take your card.Step 8 – Take your money.Step 9 – Take your receipt, if you requested for a receipt.CASH WITHDRAWALSStep 1 – insert your ... Continue Reading
CHAPTER THREE - [ Total Page(s): 3 ]Section B(7) do you take product of Nigeria flour mill plc?Yes ( ) No ( )(8) if Yes which of the product?(a) Golden penny flour (GP) ( )(b) Seel raising flour (SP) ( )(c) Macaroni Elbor and spaghetti ( )(d) Semovita ( )(e) Cement ( )(9) do you take use or consume substitute product before changing to flour mill of Nigeria plc product.Yes ( ) No ( )(10) what factor influence your buying behaviour.(a) sales prom ... Continue Reading
CHAPTER FOUR - [ Total Page(s): 12 ]HYPOTHESIS TWOH0: sales promotion influence the consume buying pattern.H1: sales promotion does not influence consumer buying pattern using table xiv, the calculation is as followed.E = 250/3 = 83.3X2 table = 87.8155.Determinant of critical value.Degree of freedom (DF) is given by (r-1) (c-1) where r = row, c = column, and level of significance = 5% (0.05) DF = (3-1) (5-1) = 2x4 = 8At 5% level of significance with degree of freedom (8) 5% = 0.05 = 8+0.05 = 8.05 = x2 when calculated x2 ... Continue Reading
CHAPTER FIVE - [ Total Page(s): 1 ]CHAPTER FIVESUMMARY, CONCLUSION AND RECOMMENDATION.5.1 SUMMARY OF FINDINGS. The scope of this project has been limited on the significant or application of “A.T.M†in the banking industry and why they have been introduced into the banking system and the benefit the bank have derived from the use of “A.T.Mâ€. Our research and analysis on this topic has been from diamond bank of Nigeria plc being our case study. The topic started by introducing some fact about the subject matter (ATM) the scope and objective of the study which relate to importance o ... Continue Reading
REFRENCES - [ Total Page(s): 1 ]REFERENCEAWOLOLA. J.A (2001) research design and approach ilorin Olad publishersAROWOMOLE. K.A and EBELOKU. A. (2003) theory and practice of modern marketing. Tajudeen pressFATIGUN. J.O (1998) Research methodology 1st edition ilorin. Famost Nigeria publisher.IRUING. S.K (1997) public relation Alexander hamulton institute. New york.JOHNSON, UGOJI ANYADE (1990) comprehensive economic a Johnson publisher Nigeria.OYEBODE, A.O (2006): prfessional guide to marketing of financial service . Olad publisher nig. ... Continue Reading
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTFor any organization’s survival constant maintenance of customer relationship is vital. One of the modern ways of enhancing this effectiveness is the use of automatic taller machine other wise know as branchless banking. Although the usage of this machine is too mechanical. For the purpose of collecting and secondary source of data collection was used. To this end, for any organization to maintain and facilitate effective customer relation in banking industry automatic teller machine adoption is the answer.
... Continue Reading
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