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The Impact Of Change Management In Nigerian Banking Industry
[A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) STATION ROAD, ENUGU]
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1.2 STATEMENT OF THE PROBLEM In the organization, attempts to resist
change are some time called organizational inertia. That is inertia is a
term, which describes the tendency of members in an organization to
resist new and unwanted changes. There are times when organizations are
likely to change time during which changes is less likely. Even if the
reed for change is high and resistance to change low, (two) important
factors) it does not follow that organization change will occur change
is likely to occur when the people involved [Jennifer 1996; 600] the
benefits are reflected by three consolidations reviewed here. The amount
of satisfaction with current conditions the availability of desirable
alternatives and the existence of plan for achieving those alternatives
only when the readiness for change is high will organizational change
effort be successful. This work is expected to provide solution to the
following problems at the end of the research.
1.2.1 Overcoming resistance to change
1.2.1 Effective implementation of change plan
1.3 OBJECTIVE OF THE STUDY The purpose of this study rest on the following main points.
1.3 To determine the cause of change in service organization
1.3.2 To determine the effect of change in the management of service based organization.
1.3.3 To determine the factors that facilitate or hinder successful change programme.
1.3.4 To develop a strategy for successful change implementation in the organization.
1.4 RESEARCH QUESTIONS 1.4.1 What are the factors that call for change in the organization?
1.4.2 What are the problems faced in implementing change?
1.4.3 What are the control system to implementing change programme in the service based organization?
1.4.4 To what extent does change management affect the effectiveness service based organization?
1.5 RESEARCH HYPOTHESIS
In
an attempt to offer recent and accurate solution to the research
problem, the researcher wishes to use hypothesis to test the validity of
certain variables used in the research work to get useful solution to
any identified problem. Thus, the following hypothesis about the
statement of problem will be tested. Ho: There are no factors that call
for change in the service based organization. Hi: There are factors that
call for change in the services based organization. Ho: There is no
significant relationship between change management and effectiveness in
the service-based organization.
Hi: There is a significant relationship between charge management and effectiveness in the service-based organization.
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ABSRACT - [ Total Page(s): 1 ]The research topic of this study is the impact of change management in Nigerian Banking Industry, A study of United Bank for Africa (UBA) station Road, Enugu. The research was a descriptive research, the researcher made use of primary sources and secondary sources of data. The primary sources of data was obtained through questionnaire and oral interview while secondary sources was sourced through texts books ,journals and magazines The population of the study was seventy seven (77) employees. Th ... Continue reading---
