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Human Resoruce Management In The Hotel And Catering Industry
[A CASE STUDY OF ROYAL PALACE HOTEL ENUGU]
CHAPTER ONE -- [Total Page(s) 3]
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1.2 STATEMENT OF THE PROBLEM
In an industry in Africa where there
seems to have been a continued growth over the years, expertise is
therefore expected to be limited and this constitutes a problem.
There
and other problems are what the study wishes to consider and make
recommendation where necessary. The problem reduction in experienced
hands in this industry in the third world, seem to be the case due to
managers reluctance to train its workers and employ able hands.
Another
problem lies in the fact that most workers in the industry have no
clear cut channels to register their protests and grievances since
management usually stifles unionization agitation.
The third problem
concerns the issue of how the basic payment and benefits of workers is
commensurate with their dedication to work and efforts. As employers are
less responsive to changes in the economy with respect to adjustments
of pay and benefit packages in line with economic growth as being
experienced in most developing countries today, including Nigeria, they
are left with employees whose dedication to work decreases; with huge
reduction in their morals and motivation to work.
We are also
confronted with an environment where employees are usually kept in the
dark without being enlightened on things they have the right to know.
Example, payment determination method, criteria for promotion (etc), but
rather such issues are based on the whims of management. This
constitutes a problem.
The last problem is the general belief by
most people that jobs in the industry is one of last resort which they
can take up when they do not find a “better†job to do. This thus
discourages young people who may wish to have a career in the hotel and
catering industry.
Having identified some of the problems, this study intends to find possible solutions to some of them.
1.3 THE OBJECTIVE OF THE STUDY
To
this end, this study aims at assessing the reasonability of all the
entitlements due or payable to that part of the labor force that works
fully or partly in the hotel and catering industry. The objectives of
this study are thus.
ï¶ To examine the reasonability of other entitlements and benefits that is not part of the basic payment.
ï¶ To assess the degree to which payment is commensurate with the efforts of employees in this industry.
ï¶ To evaluate the extent to which payment and benefits in this industry are similar to those of like-industries.
ï¶ To examine the industrial relations existing in the hotel under study and its impact on worker‟s welfare.
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To identify the impact of inappropriate payment and employee benefit
schemes or their absence altogether, on employee performance.
1.4 RESEARCH QUESTIONS
The following research questions will be raised:
1. To what extent do the workers in the hotel and catering industry satisfied and motivated by their payment?
2. To what extent do the working condition obtainable in this industry quite satisfactory relative to workers effort?
3. To what degree is management involved in the training and development of its workers?
4. To what extent does management agree to the formation of unions?
5.
To what extent is management responsive to changes in the economy with
reference to the adjustment of payment and benefit packages in line with
economic indicators?
1.5 RESEARCH HYPOTHESIS
The hypothesis of this research work includes:
HO: Employee payment packet and benefit are not equal to the efforts they put in,
HA: Employee payment packet and benefit are equal to the efforts they put on.
HO: Management does not encourage workers to unionize
HA: Management encourages their workers to unionize
HO: Workers morale and motivation to work is negatively influenced by payment and benefits they receive.
HA: Workers morale and motivation to works is not negatively influenced by the payment and benefits they receive.
1.6 THE SIGNIFICANCE OF THE STUDY
The study is significant for the following reasons:
ï¶
To change the belief by some hotel management in the country that the
formation of unions by employees may mean more trouble for them.
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To bring to the fore, the importance of having pay being commensurate
with efforts and productivity since the bulk of workers in this industry
are after psychological needs but work in environments supposedly the
exclusive reserve of self actualized members of the society.
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Ability to help reinstate the industry belle to its supposed place as a
major part of the economy and as a potential growth sector.
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ABSRACT - [ Total Page(s): 1 ]The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks, journals, magazines and Libraries. The research design for the study was the survey research. The population of the study was 82 employees of the esta ... Continue reading---
