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Human Resoruce Management In The Hotel And Catering Industry
[A CASE STUDY OF ROYAL PALACE HOTEL ENUGU]
CHAPTER ONE -- [Total Page(s) 3]
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1.7 SCOPE AND LIMITATIONS OF THE STUDY
An
attempt of evaluating the management of the human resource in the hotel
and catering industry will be too vast and all encompassing. It is
therefore the opinion of the researcher that the scope of this study be
restricted to the administration of employee benefits and welfare
schemes, that is all other entitlements due to employee other than
payment, which by their nature may act as motivation for the staff of
the organizations in the industry.
The study is confined to the
entire staff of Royal Palace Hotel, Enugu. However, the findings of this
study will apply to the hotel and catering industry in Nigeria. Major
limitation to this study, is the limited worse by previous researchers
on this subject, as well as management‟s hostility to questions and
enquires.
1.8 DEFINITION OF SPECIAL TERMS
Hotel- An
establishment held out by the proprietor to offer food and drinks, and
if so required sleeping accommodation to anybody who is in a fit state
to receive the services.
Fraudulent hotel- A hotel that caters for people, mainly travelers, while they are temporally away from home.
Residential
hotel- These are hotels that provide full apartment type living
facilities as contrasted with simple quest norms that lack facilities
for cooking and eating within individual units.
Airport hotel- This serves to cater for travelers that use the airport.
Salaried- Employee- one who is usually paid monthly through bank and are mostly managers and senior supervisors
Full-
time operatives: Usually working around a 30-45 hour week and who know
they have a guaranteed pay, on a monthly basis in cash.
Resort
hotel-Hotel situated along seaside‟s lakes or other natural geographical
features capable of being integrated as part of the hotel.
Casuals-
Workers normally working on a session basis, for instance on evening or
afternoon, with no guarantees about future work, usually paid by one
session in cash.
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ABSRACT - [ Total Page(s): 1 ]The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks, journals, magazines and Libraries. The research design for the study was the survey research. The population of the study was 82 employees of the esta ... Continue reading---
