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Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA]
QUESTIONNAIRE -- [Total Page(s) 2]
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APPENDIX I
INTRODUCTION LETTER
KWARA STATE UNIVERSITY MALETE
Department of Business Administration & Entrepreneurship
School of Business and Governance, College of Humanities in Management Sciences
Dear respondents,
You have been selected as a valued and knowledgeable participant in this research project titled “Effects of Change Management on Organizational Performanceâ€, in partial fulfillment of the requirement for the award of Bachelor of Science (B.Sc Hons.) in Business Administration. By participating in this research project you will provide valuable information that can be useful for further statistical analysis and as deterministic variables in the adoption of Change management practices in MTN Mobile Telecommunication Industry in Kwara State. However, valuable recommendations for the level of adoption and implementation of Change in the sector can further be revealed through this opinion poll.
The questionnaires are completely anonymously. Confidentiality is assured. For the research to yield valid results, it is imperative that you answer all the questions as honestly and truthfully as possible. The answers must reflect your opinion and perception. Please answer all the questions and statements.
Thanks for your willingness to participate in this study. It is greatly appreciated.
APPENDIX II
QUESTIONNAIRES
QUESTIONNAIRE OF CHANGE MANAGEMENT ON ORGANIZATION PERFORMANCE IN MTN MOBILE TELECOMMUNICATION INDUSTRY IN ILORIN KWARA STATE
SECTION A: BIO DATA
Tick the appropriate box
Age:__________year
Sex:____________________________Male [ ] Female [ ]
Educational level:
SSCE [ ], NCE/Diploma [ ], B.Sc/HND [ ], MSc/MBA [ ]
SECTION B
Please answer the following questions; Tick the appropriate box or Comment in the spaces below
Change management impact
In line with your responsibilities, do you oversee technological change as the main drive of organizational performance? Strongly agree ( ) Agreed ( ) Neutral ( ) Disagree ( ) Strongly disagree ( )
What kind of impact does these changes tend to have?______________________ _________________________________________________________________
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How does these change arises?________________________________________
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When request for changes are made, what is the ideal procedure?_____________
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What changes management procedure is applied?__________________________
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Are there any situations that interfere with the change management procedure! Please elaborate____________________________________________________
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Who monitor the change management tasks?____________________________ _________________________________________________________________
Are there alterations that need to be made to change management system?
Yes ( ) No ( )
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 2 ]TABLE OF CONTENTSTitle Page Certification Declaration Dedication Acknowledgement Abstract Table of Contents CHAPTER ONE: INTRODUCTION pages1.1 Background of the Study 1.2 Statements of the Problem 1.3 Research objectives 1.4 Research questions 1.5 Research hypothesis 1.7 Scope of the study 1.8 Limitations of the study 1.9 Plan of the study ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ]
1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER TWO - [ Total Page(s): 14 ]Warrrilow, (2010) in his work stated that to effectively manage change in an environment experiencing change dynamics, there is a need to adopt strategies for managing such changes so that people can embrace change and direct it towards positive contribution of a given organization. He therefore suggested the strategies for managing change. He further stated that when opting for a strategy, we should take into account not only the circumstances we face, but also the preferred managerial style. K ... Continue reading---
CHAPTER THREE - [ Total Page(s): 4 ]CHAPTER THREE:METHODOLOGY3.1 IntroductionThis chapter sets out various stages and phases that to be followed in completing the study. It involves a blueprint for the collection, measurement and analysis of data. Specifically the following subsections are included; research design, data collection and data analysis.3.2 Research designThe study was carried out in Kwara State, using descriptive survey research design. In order to empirically explore the implementation of the change ma ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 13 ] ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
