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Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA]
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CHAPTER THREE: METHODOLOGY
3.1 Introduction
3.2 Research design
3.3 Research instrument
3.4 The study area
3.5 Population of the study
3.6 Sampling techniques
3.7 Sample size determination
3.8 Data collection
3.9 Method of data analysis
3.10 Pilot reliability test
3.11 Ethical considerations
3.12 Research philosophy
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Data analysis and interpretation
4.2 Testing of Hypothesis
4.3 Discussion of findings
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendations
References
Appendix I: Introduction Letter
Appendix II: Questionnaire
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
QUESTIONNAIRE - [ Total Page(s): 2 ]Who approve the various changes that are made?__________________________________________________________________________________________ What level of management is involved in the process?______________________________________________________________________________________ What is the main challenge facing change management? (choose all the apply) Lack of communication ( ) Poor support from company management ( ) High delay tactic ( ) Technical proble ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ]
1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER TWO - [ Total Page(s): 14 ]Warrrilow, (2010) in his work stated that to effectively manage change in an environment experiencing change dynamics, there is a need to adopt strategies for managing such changes so that people can embrace change and direct it towards positive contribution of a given organization. He therefore suggested the strategies for managing change. He further stated that when opting for a strategy, we should take into account not only the circumstances we face, but also the preferred managerial style. K ... Continue reading---
CHAPTER THREE - [ Total Page(s): 4 ]CHAPTER THREE:METHODOLOGY3.1 IntroductionThis chapter sets out various stages and phases that to be followed in completing the study. It involves a blueprint for the collection, measurement and analysis of data. Specifically the following subsections are included; research design, data collection and data analysis.3.2 Research designThe study was carried out in Kwara State, using descriptive survey research design. In order to empirically explore the implementation of the change ma ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 13 ] ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
