Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA]

1.8    Limitations  of the study
The main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political instability and government policy on GSM operators are considered to have strong effects on performance but are not readily available and so constitute a constraint to the study. However, we rely on information from consumers as well as scientific methods to obtain the data and the analysis shall be based on superior analytical techniques, which we believe allow us to generalize our findings.
1.9     Plan of the study
Chapter one of this research works has to do with the introductory part of the study, which provides a summary of the subject matter. It contains a brief background of the study, statement of the problem, the objectives of the study, research questions, research hypothesis, and significance of the study, scope and limitations of the study, definitions of related concept and organization of the study.
Chapter two is on the review of related literature. The chapter reviewed the concept of managing change in an organization, types of change in TELECOM industries in Kwara State, organizational change and performance, change and employees, implementing change and motivation, and the empirical evidence of the study.
Chapter three examines the research methods and procedures. It has two parts, selection of data and process of data collection, sources of data collection and method of data analysis.
Chapter four consists of main findings of the study through research data analysis, presentation and interpretation.
Finally, chapter five has to do with the summary, conclusion and recommendations of the research work.
1.10    Operationalization
This project topic has two constructs, change management and organizational performance with which the formal variables are technological changes, economic variation, environmental reference, labour flexibility. The later can be identify as profitability, efficiency, effectiveness and growth.
X=Technological changes
X=Economic variation
Y=Profitability
Y=Efficiency
Y=Effectiveness
X = F(y)

1.11     Operational Definition of terms.
Organization: Organization system or body of people united for a purpose. In another sense, it includes the behavior of participant. In another sense it can be referred to as the enterprises itself. Being an enterprise, it is a social or human grouping deliberately constructed and reconstructed to accomplish specific goal.
Management: it can be defined as the art of getting things done through the effort of other people.
Planning: This deciding what goals are, how these goals can be accomplished to produce a desire result
Change: this means to alter, and change from former state to new state of situation as a result of innovation. It may be new product, new materials, new discovery, and new regulations.
Respondents: persons qualified to be interviewed to supply answers to questionnaires.
Policy: it is a plan employed by organizational to guide their thinking and action towards organizational objectives.
Performance: is the measurement of employee’s performance in line organization target.
Control: verifying whether everything occurs in conformity with the plan adopted, the instruction issued, and principles established.   
Challenges: are the identified problems in the course of managing change and its effect on the overall business growth.