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Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA] -
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2.2.1 Theoretical Review:
There are many change theories such as Lewi’s Three-Step Change Theory,Lippitt’s Phase of Change Theory, Adkar Model, The Burke–Litwin Model of Organizational Change and The 7- S Model, and some of the most widely recognized are briefly summarized in the research work. The theories serve as a testimony to the fact change is a real phenomenon. It can be observed and analy zed through various or phases. The theories have been conceptualized to answer the question, “ how does successful change happen?’ It is an effective tool for planning change management activities, and supporting managers and supervisors. The theory of wages defines the building blocks required to achieve long – term goals. There are many theories on how to conduct change. Many of these theories originate from leadership and change management guru, John P Kotter.
For the purpose of this project work, the The 7 – S model will be adopted because the model is a useful way to look at the many interrelated aspects of a complex organization and it’s a great way to help managers understand their organization and leverage it to maximum efficiency and profitability. It was developed by Tom Peters and Robert Waterman.
The 7- S Model
The 7-S Model has its origin from the classic,†The Art Of Japanese Managementâ€, by Richard Pascale Tanner & Anthony Athos during the early eighties. Over the years it has become a widely acceptable tool for understanding how a high organization must be managed.
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
QUESTIONNAIRE - [ Total Page(s): 2 ]Who approve the various changes that are made?__________________________________________________________________________________________ What level of management is involved in the process?______________________________________________________________________________________ What is the main challenge facing change management? (choose all the apply) Lack of communication ( ) Poor support from company management ( ) High delay tactic ( ) Technical proble ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 2 ]TABLE OF CONTENTSTitle Page Certification Declaration Dedication Acknowledgement Abstract Table of Contents CHAPTER ONE: INTRODUCTION pages1.1 Background of the Study 1.2 Statements of the Problem 1.3 Research objectives 1.4 Research questions 1.5 Research hypothesis 1.7 Scope of the study 1.8 Limitations of the study 1.9 Plan of the study ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ] 1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER THREE - [ Total Page(s): 4 ]CHAPTER THREE:METHODOLOGY3.1 IntroductionThis chapter sets out various stages and phases that to be followed in completing the study. It involves a blueprint for the collection, measurement and analysis of data. Specifically the following subsections are included; research design, data collection and data analysis.3.2 Research designThe study was carried out in Kwara State, using descriptive survey research design. In order to empirically explore the implementation of the change ma ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 13 ] ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---