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Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA] -
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3.4 The study area
This study was conducted in Ilorin the capital of Kwara State which is situated between the Southern and Northern Nigeria. The state is one of the thirty six (36) states making up the country and its population is estimated to be about 2.5 million people. The study was carried out in the major city within Ilorin metropolis where the MTN Service Provider of the Global System Mobile (GSM) telecommunication giant resided in Kwara State.
3.5 Population of the Study
The population of this study consists of respondents from Managers/Supervisors and Customers of the selected Service Provider in Mobile TELECOM indusrty in Ilorin West Local Government area of Kwara State (MTN) at Taiwo Ilorin. The target population was 460 employees of MTN Nigeria in some selected outlets in Kwara state and MTN Headquarter in Ilorin. However, the total sample size drawn from the total was 210, which comprises of 4 Managerial staff, 19 Supervisors and 187 employees.
3.6 Sampling Techniques
A sample size of 210 comprising managers, supervisors and employees formed the respondents for the study. Stratified and simple random sampling techniques will be used to select the respondents whereby the employees shall be stratified according to their designation. In addition to the stratified sampling, the selection of the respondents shall be based on purposive sampling where data would be collected from respondents who have suitable information.
3.7 Sample Size Determination
The study adopted two (2) sampling techniques which include, Purposive, and stratified sampling techniques. Asika, (2010) explained that an appropriate sample size is important to research reliability, validity and for complete of the population characteristics in the sample statistics. The study shall made use of 210 respondents consist of both employees and Managers of the sampled Mobile TELECOM company determined through the use of the following statistical formula adopted and adapted from Kreijcie& Morgan, (1970).
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
QUESTIONNAIRE - [ Total Page(s): 2 ]Who approve the various changes that are made?__________________________________________________________________________________________ What level of management is involved in the process?______________________________________________________________________________________ What is the main challenge facing change management? (choose all the apply) Lack of communication ( ) Poor support from company management ( ) High delay tactic ( ) Technical proble ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 2 ]TABLE OF CONTENTSTitle Page Certification Declaration Dedication Acknowledgement Abstract Table of Contents CHAPTER ONE: INTRODUCTION pages1.1 Background of the Study 1.2 Statements of the Problem 1.3 Research objectives 1.4 Research questions 1.5 Research hypothesis 1.7 Scope of the study 1.8 Limitations of the study 1.9 Plan of the study ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ] 1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER TWO - [ Total Page(s): 14 ]Warrrilow, (2010) in his work stated that to effectively manage change in an environment experiencing change dynamics, there is a need to adopt strategies for managing such changes so that people can embrace change and direct it towards positive contribution of a given organization. He therefore suggested the strategies for managing change. He further stated that when opting for a strategy, we should take into account not only the circumstances we face, but also the preferred managerial style. K ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 13 ] ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---