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Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA] -
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a. Dependent Variable: Organizational Performance
b. Predictors: (Constant), System Change, State of working conditions, Process Change & Business Change
The analysis of variance table (Anova table above) showed regression sum of square value of (175.631) which is higher than the residual sum of square value of (14.850). This implies that the model accounted for most of the variations in the dependent variable. More so, the F calculated value of (606.114) is greater than the tabulated value of (1.96) indicating a significant relationship. In addition, the significant value of P (0.000) is smaller than (0.05) which means that the independent variable (Change management implementation) is positively associated with the dependent variable (Organizational performance). Hence, we posited that there is significant relationship between change management implementation and Organizational performance at 5% level.
a. Dependent Variable: Organizational Performance
Based on the adjusted R square explained above, the four independent variables explain 92.1% of the variance of depended variable “Organizational performanceâ€. Using non- standardized weight of regression, multiple regression of equation can be presented as below:
Ŷ = β0 + β1x1+ β2x2 + β3x3 + β4x4 +εi
Ŷ = dependent variable “Organizational Performanceâ€
x1 = independent variable “System Changeâ€
x2 = independent variable “Change of working conditionsâ€
x3 = independent variable “Process Changeâ€
x4 = independent variable “Business Changeâ€
εi = stochastic error.
From the formula presented above, the Organizational performance is equal to the sum of non-standardized beta coefficients with the average of using the appropriate method and non standardized weight constant. From the multiple regression analysis results, the four independent variables are statistically meaningful for the model. They have regression coefficient positive which means with the raise of one of the independent variables factors will have even raise of the dependent variable in “Organizational performanceâ€. According to the results the statistical test for individual coefficient control the same result is taken (t1= 2.781 and p=0.006), (t2= 2.316 and p=0.022), (t3= 2.286 and p=0.023), (t4= 12.152 and p=0.000) individual coefficients showed that independent variables have a huge contribution for the model in order to improve Organizational performance. It is also possible to experience a slight reduction in Organization performance by 1.3% as the system change is poor, working condition is poorer, process and business change are faulty.
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
QUESTIONNAIRE - [ Total Page(s): 2 ]Who approve the various changes that are made?__________________________________________________________________________________________ What level of management is involved in the process?______________________________________________________________________________________ What is the main challenge facing change management? (choose all the apply) Lack of communication ( ) Poor support from company management ( ) High delay tactic ( ) Technical proble ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 2 ]TABLE OF CONTENTSTitle Page Certification Declaration Dedication Acknowledgement Abstract Table of Contents CHAPTER ONE: INTRODUCTION pages1.1 Background of the Study 1.2 Statements of the Problem 1.3 Research objectives 1.4 Research questions 1.5 Research hypothesis 1.7 Scope of the study 1.8 Limitations of the study 1.9 Plan of the study ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ] 1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER TWO - [ Total Page(s): 14 ]Warrrilow, (2010) in his work stated that to effectively manage change in an environment experiencing change dynamics, there is a need to adopt strategies for managing such changes so that people can embrace change and direct it towards positive contribution of a given organization. He therefore suggested the strategies for managing change. He further stated that when opting for a strategy, we should take into account not only the circumstances we face, but also the preferred managerial style. K ... Continue reading---
CHAPTER THREE - [ Total Page(s): 4 ]CHAPTER THREE:METHODOLOGY3.1 IntroductionThis chapter sets out various stages and phases that to be followed in completing the study. It involves a blueprint for the collection, measurement and analysis of data. Specifically the following subsections are included; research design, data collection and data analysis.3.2 Research designThe study was carried out in Kwara State, using descriptive survey research design. In order to empirically explore the implementation of the change ma ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
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ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---