-
Effects Of Change Management On Organizational Performance In The Telecomunication Industry
[A CASE STUDY OF MTN NIGERIA] -
-
-
a. Dependent Variable: Organizational Performance
b. Predictors: (Constant), SWOT Analysis, Ideas harvest, Scoping exercise & Process Mapping
The analysis of variance table (Anova) showed regression sum of square value of (164.959) which is higher than the residual sum of square value of (25.522). This implies that the model accounted for most of the variations in the dependent variable. More so, the F calculated value of (331.252) is greater than the tabulated value of (1.96) indicating a significant relationship. In addition, the significant value of P (0.000) is smaller than (0.05) which means that the independent variable (Specific Change Models/Techniques) to a high extent accounted for the variations in the dependent variable (Organizational performance). Hence, we posited that the individual specific change models/techniques is positively related to Organizational Performance.
a. Dependent Variable: Organizational Performance
Regression analysis was employed to predict the most effective of the four specific change models/techniques used in the sampled TELECOM industry that enhances Organizational performance. The result of the findings indicated that SWOT Analysis followed by the Scoping exercise were the two successful techniques/strategies with beta-coefficients (0.759 and 0.185) that were constantly used effectively to enhance organizational performance and the other two (Ideas harvest and Process Mapping) with beta-coefficient 0.074 and 0.012 respectively were not constantly used by the company, thus positively related but statistically insignificant and therefore posited that there are significant effects of change management strategies on the Organizational performance of MTN Nigeria. Also if peradventure predictors are all zero, meaning that all the specific change models/techniques are not adequately employed by the company (i.e. the value becomes 0) and the Organizational performance might reduce by 11.5% (Intercept, c = -0.115) as a result of non-flexibility of the organization to quickly react and adapt to external realities in today’s competitive and dynamic business environment.
-
-
-
ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---
QUESTIONNAIRE - [ Total Page(s): 2 ]Who approve the various changes that are made?__________________________________________________________________________________________ What level of management is involved in the process?______________________________________________________________________________________ What is the main challenge facing change management? (choose all the apply) Lack of communication ( ) Poor support from company management ( ) High delay tactic ( ) Technical proble ... Continue reading---
TABLE OF CONTENTS - [ Total Page(s): 2 ]TABLE OF CONTENTSTitle Page Certification Declaration Dedication Acknowledgement Abstract Table of Contents CHAPTER ONE: INTRODUCTION pages1.1 Background of the Study 1.2 Statements of the Problem 1.3 Research objectives 1.4 Research questions 1.5 Research hypothesis 1.7 Scope of the study 1.8 Limitations of the study 1.9 Plan of the study ... Continue reading---
CHAPTER ONE - [ Total Page(s): 5 ] 1.8 Limitations of the studyThe main limitation of the study is the reliance on information supplied by the four TELECOM operators who normally do not want to make a full disclosure of their businesses to an unknown person for fear of being subjected to tax payment. The oath of secrecy between the Management and its employees is another area of constraint in this study. Factors such as economic environment, political i ... Continue reading---
CHAPTER TWO - [ Total Page(s): 14 ]Warrrilow, (2010) in his work stated that to effectively manage change in an environment experiencing change dynamics, there is a need to adopt strategies for managing such changes so that people can embrace change and direct it towards positive contribution of a given organization. He therefore suggested the strategies for managing change. He further stated that when opting for a strategy, we should take into account not only the circumstances we face, but also the preferred managerial style. K ... Continue reading---
CHAPTER THREE - [ Total Page(s): 4 ]CHAPTER THREE:METHODOLOGY3.1 IntroductionThis chapter sets out various stages and phases that to be followed in completing the study. It involves a blueprint for the collection, measurement and analysis of data. Specifically the following subsections are included; research design, data collection and data analysis.3.2 Research designThe study was carried out in Kwara State, using descriptive survey research design. In order to empirically explore the implementation of the change ma ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]CHAPTER FIVESUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS5.1 Summary of FindingsThe study investigates the effects of Change management techniques on the organizational performance in TELECOM sector. According to the findings, efficient delivery of the workforce capacity of the sector depends largely on whether the employees are able to adapt to the internal external environment during the change metamorphosis. It also depend on the key management functions that include learning to d ... Continue reading---
REFRENCES - [ Total Page(s): 2 ]REFERENCESAdministrative Region Holsti, O.R.(1968). Content analysis. In G.Lindzey & E.Aronson (Eds), The handbook of social psychology (2nd ed) (pp. 596-692), Vol.II, New Delhi:Armerind Publishing Co. Bazeley, P. (2003). Computerized data analysis for mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 385-422). Thousand Oaks, CA: Sage.Bertels, S. (2010). Embedding sustainability in organizational culture: A how-to guide ... Continue reading---
-
ABSRACT - [ Total Page(s): 1 ]ABSTRACTThe rate of competition in the telecommunication industry in Nigeria is moving at a leap frog basis due to changes in technology, product and services, customer taste among others. This has made change management experts to emphasize on the importance of establishing organizations readiness for change and have crafted various strategies for creating it because successful management of change is crucial to any organization to survive in the present highly competitive and continuously evol ... Continue reading---