• EFFECTS OF ICT SUPPORT SERVICES ON REVENUE COLLECTION
    [CASE STUDY OF ENYA REVENUE AUTHORITY]


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    • ABSRACT - [ Total Page(s): 1 ]Over the years, The Revenue Authority (KRA) revenue collection has increased from its inception, accounting for over 93% of total government revenue.  The impetus of the study is based around three relevant theories; institutional theory, change management theory and theory of systems. The challenges affecting revenue collection are over employment leading to supervision problems and budget constraints, non-payment of taxes by local community, administrative problems like corruption and lack of enforcement on revenue collection by local authorities, lack of administrative capacity to fully ta ... Continue Reading

         

      CHAPTER ONE - [ Total Page(s): 3 ]1.2 Research ProblemFor a long time, tax collection has been seen as a despised activity. However, levies are crucial since without them, there would be no funds to construct public infrastructure that aids businesses and the general public to be more industrious. According to Awiti (2010) “raising revenue has traditionally been high on the agenda of governments, represented by the Ministry of Finance (MOF), because of the critical importance of import duties as a source of budget revenue for many developing countries” (pg. 20). Local authorities such as Kenya Revenue Authority are key dri ... Continue Reading