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Sentiment Analysis On Online Banking In Nigeria
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The study is focused on sentiment analysis of online banking in Nigeria, with a focus on preferences for Kuda, Opay, and Palmpay over traditional banks. The objectives of the study include identifying factors that influence customer preferences, examining customer satisfaction levels, analyzing customer feedback, and providing recommendations for traditional banks to improve their online banking services.The study used survey data analysis and social media data analysis to collect and analyze data. The findings indicate that Kuda, Opay, and Palmpay are preferred over traditional banks due to their convenience, ease of use, and accessibility. The study is significant for improving customer experience, competitiveness, and policy recommendations for regulators. However, the study is limited by financial and time constraints.
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CHAPTER ONE - [ Total Page(s): 1 ]INTRODUCTION1.1 Background to the studyOnline banking, also known as internet banking, has become increasingly popular in Nigeria over the years. The rise of digital banking platforms such as Kuda, Opay, and Palmpay has contributed to the adoption of online banking in Nigeria, with more people preferring these platforms over traditional banks for their banking needs. This essay will explore the adoption of online banking in Nigeria over traditional banking systems, highlighting the factors drivi ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 1 ]INTRODUCTION1.1 Background to the studyOnline banking, also known as internet banking, has become increasingly popular in Nigeria over the years. The rise of digital banking platforms such as Kuda, Opay, and Palmpay has contributed to the adoption of online banking in Nigeria, with more people preferring these platforms over traditional banks for their banking needs. This essay will explore the adoption of online banking in Nigeria over traditional banking systems, highlighting the factors drivi ... Continue reading---
ABSRACT -- [Total Page(s) 1]
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ABSRACT -- [Total Page(s) 1]
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