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DEVELOPMENT OF A CUSTOMER RELATION,INTERATION AND COMPLAIN MANAGEMENT
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- Contributor: Liousa-Ekene
- engagements: 396
- Case No: 739892pw
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ABSRACT - [ Total Page(s): 1 ]The Issue Tracker system is web based application and it is designed to keep track of complaints registered by the college clients and staffs, so this system need to have distributed platform independent web application. In case registration it should be open and assigned to technical and functional staff can update the issue status to closed. The methodology used is the object oriented model. The task of Administrator executives can control all the activities in the system, for creating issue using case registration, assign to technical staff and check the service performance. The web applica
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CHAPTER ONE - [ Total Page(s): 2 ]1.1 STATEMENT OF THE PROBLEM My research is aimed at seeing ways of overcoming the problem from customers with conventional complaint management system. These include;1. Incomprehensive complaints history.2. Inconsistency in customer interaction.3. Lack of prompt updating as to when a complaint issues has been resolved.4. Poor performance of the manual system may lead into the missing or exploitative of the complaint by the staff or any member of the management,1.2 OBJECTIVESThis project is aimed at how company can resolve rising issues and improve the efficiency. This web application involve ... Continue Reading
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ABSRACT - [ Total Page(s): 1 ]The Issue Tracker system is web based application and it is designed to keep track of complaints registered by the college clients and staffs, so this system need to have distributed platform independent web application. In case registration it should be open and assigned to technical and functional staff can update the issue status to closed. The methodology used is the object oriented model. The task of Administrator executives can control all the activities in the system, for creating issue using case registration, assign to technical staff and check the service performance. The web applica
... Continue Reading
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