Soft Skills: can be
defined as interpersonal, human, people or behavioural skills necessary
for applying technical skills and knowledge in the workplace (Rainsbury,
Hodges, Burchell & Lay, 2002). James and James (2004) suggested
that soft skills are a new way to describe a set of abilities or talents
that an individual can bring to the workplace. Some authors describe
soft skills as “micro social†skills and categorize them as:
intrapersonal and interpersonal skills; personal and social skills; and
cognitive skills (Muzio, Fisher, Thomas & Peters, 2007).
Pardy
Group (2012) described soft skills as those not closely associated with a
specific programme of study (major) or career field but are applicable
to all workplaces or careers, and can “transfer†across all disciplines;
so often soft skills are referred to as transferable skills. He further
described soft skills as the non-technical skills necessary for success
in the workplace. Such as interpersonal skills, human relations skills,
social skills, organisational management skills, time management
skills, critical thinking skills, problem solving skills, and so on.
Soft skills are hard to observe, quantify, or measure because they are
associated with behaviours and personality traits of an individual.
Ciappei (2015) categorized soft skills as political and ethical skills. This is as presented in figure 4.
