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Effective Management Through Language Communication In An Organization
[A STUDY OF DELTA STATE POLYTECHNIC, OGWASHI-UKU] -
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Table of Contents
Page
Title Page
Approval Page
Dedication
Acknowledgements
Abstract
Table of Contents
List of Tables/Figure
Chapter One: Introduction
1.1 Background of the Study
1.2 Statement of Problem
1.3 Objectives of the Study
1.4 Significance of the Study
1.5 Scope of the Study
1.6 Research Questions
1.7 Definition of Terms
Chapter Two: Review of Literature
2.1 The Concept of Language and Communication
2.2 The Relationship between Language and Communication
2.3 Types of Language Communication
2.4 Language Communication Process
2.5 Communication and Organizational Conflict
2.6 The Functions of Language Communication in an Organization
2.7 Barriers to Effective Language Communication in an
Organization
2.8 Summary of Reviewed Literature
Chapter Three: Research Design and Methodology
3.1 Research Design
3.2 Population of Study
3.3 Sample and Sampling Techniques
3.4 Research Instrument
3.5 Validation of Instrument
3.6 Sources of Data
3.7 Procedure for Primary Data Collection
3.8 Statistical Tool of Analysis
Chapter Four: Presentation and Analysis of Data
4.1 Introduction
4.2 Data Tabulation and Analysis of Research Questions
Chapter Five: Summary, Conclusion and Recommendations
5.1 Summary
5.2 Major Findings
5.3 Conclusion
5.4 Limitation of the Study
5.5 Recommendations
5.6 Suggestion for Further Research
Appendices
Works Cited
List of Tables / Figure
Table
Page Description
4.1 Sex Distribution of Respondents
4.2 Age Distribution of Respondents
4.4 Educational Qualification Distribution of Respondents Prevalent Barrier to Effective Language Communication
4.5 Effect of Poor Communication on Job Performance
4.6 Conflict Resolution through Effective Language Communication
4.7 Rumour Mongering
4.8 Filtering of Official Information
4.9 Differences in Staff Background vis-Ã -vis Language Communication
4.9.1 Message Feedback
4.9.2 Training Workshops on Improving the Written and Oral Communication Skills for Staff
Figure Description Page
2.1 The Language Communication Process
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ABSRACT - [ Total Page(s): 1 ]AbstractIt is observed in many organizations that there has been the problem of ineffective language communication. This has adversely affected the management and subsequent performance level of these organizations. Opinions expressed by several scholars revealed that effective language communication played a very important role in the efficient management of an organization. This fact laid the basic foundation for this research. This study therefore, investigated the impact of effective ... Continue reading---
APPENDIX A - [ Total Page(s): 1 ]Appendix A Faculty of Arts, Department of English Language and Literature, Nnamdi Azikiwe University, Awka.Dear Sir/Madam, Request for y ... Continue reading---
APPENDIX B - [ Total Page(s): 2 ]Works CitedAkpovi, S.U. Behavioural Science for Organizational Management.Benin City: Ambik Press, 2000.Aniemeka, G.I. Fundamentals of Public Administration. Onitsha: Osyora Nigeria Limited, 2003.Arhagba, E.E. Communication Basics: An Insight intoOrganizational Communication. Effurun: Shelfa International Limited, 1996.Burgoon, G. and T. Saine. Communication in Languages:Multiple Perspectives. London: Sage Publication, 2007.Dahnke, G.L. and G.W. Clatterbuck. Human Communication: Theory And Resea ... Continue reading---
CHAPTER ONE - [ Total Page(s): 2 ]It has been observed also that in the aforementioned Polytechnic, there exists a great gap between the Principal Officers and the other staff members. For example, in the Registry, where we have the Registrar as the Chief Administrative Officer, the next most Senior Administrative Staff happens to be a Senior Assistant Registrar, (no Principal Assistant Registrar, no Deputy Registrar in between).The above situations already described, usually result in conflicts and even hinder individual job pe ... Continue reading---
CHAPTER TWO - [ Total Page(s): 6 ]Lack of Communication PolicyMost companies or organizations do not have clear cut policies dealing with intra or inter organizational communication. Employees want straight forward, honest, balanced information and not propaganda.In my candid opinion, for any organization to perform maximally, all efforts must be geared towards eliminating the various barriers to effective language communication. Once this is done, Management and members of staff of the organization can freely interact and c ... Continue reading---
CHAPTER THREE - [ Total Page(s): 2 ]A total of two hundred (200) staff members make up the research sample of the study.3.4 Research InstrumentThe instrument for this project is basically a draft questionnaire (see appendix). Before the questionnaire was prepared, the researcher had in mind the objectives the questionnaire was expected to accomplish.A total of two hundred(200) questionnaire were administered to senior and junior staff of Delta State Polytechnic, Ogwashi-Uku.Section A of the questionnaire was to collect respo ... Continue reading---
CHAPTER FOUR - [ Total Page(s): 11 ]Research Question 2Poor communication adversely affects job performance in Delta State Polytechnic, Ogwashi-Uku.The response to question two (2) above is shown in the table below.The above reveals that a majority of the respondents, i.e153 out of 200, agree with the assertion that poor communication adversely affect job performance in Delta State Polytechnic, Ogwashi-Uku. This clearly indicates that members of staff cannot efficiently carry out their respective duties if they are poorly communic ... Continue reading---
CHAPTER FIVE - [ Total Page(s): 2 ]Chapter FiveSummary, Conclusion and Recommendations5.1 SummaryThis study is on the impact of effective management through language communication in an organization. Delta State Polytechnic, Ogwashi-Uku was used as a study. The research sample for this work consists of staff members (both Academic and Non-Academic) from sixteen (16) departments of the Polytechnic.To accomplish this investigation, the researcher employed the use of questionnaire to source for information. Eight (8) research ... Continue reading---
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ABSRACT - [ Total Page(s): 1 ]AbstractIt is observed in many organizations that there has been the problem of ineffective language communication. This has adversely affected the management and subsequent performance level of these organizations. Opinions expressed by several scholars revealed that effective language communication played a very important role in the efficient management of an organization. This fact laid the basic foundation for this research. This study therefore, investigated the impact of effective ... Continue reading---
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TABLE OF CONTENTS -- [Total Page(s) 1]
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