• Effective Management Through Language Communication In An Organization
    [A STUDY OF DELTA STATE POLYTECHNIC, OGWASHI-UKU]

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    • It has been observed also that in the aforementioned Polytechnic, there exists a great gap between the Principal Officers and the other staff members. For example, in the Registry, where we have the Registrar as the Chief Administrative Officer, the next most Senior Administrative Staff happens to be a Senior Assistant Registrar, (no Principal Assistant Registrar, no Deputy Registrar in between).
      The above situations already described, usually result in conflicts and even hinder individual job performance in the Polytechnic. When such situations arise, there are clear indications that communication will be ineffective.
      1.3    Objectives of the Study
      This research has been embarked upon with the following objectives in mind:
      To ascertain the role effective language communication plays in promoting efficient management of an organization.
      To find out the role of language communication in the motivation of staff.
      To    find    out    the    factors    hindering    effective    language communication in an organization.
      To investigate the role of effective language communication in resolving organizational conflicts.
      1.4    Significance of the Study
      The research work will be of importance and beneficial in the following ways:
      It will help the Management of Delta State Polytechnic, Ogwashi- Uku and other similar organizations in improving her communication with a view to enhancing management efficiency. It will help improve relationship between staff and Management as well as interpersonal relationship among members of staff.
      It will aid in the control of industrial conflict and its resolution in the organization.
      It will significantly enhance job performance through positive motivation.
      The study will suggest the most suitable means to preventing communication breakdown in an organization.
      1.5    Scope of the Study
      This study in terms of subject covers only effective management   through   language   communication. Geographically, it is restricted to Delta State Polytechnic, Ogwashi-Uku. The choice was based on the researcher’s accessibility and proximity to the Institution.
      1.6    Research Questions
      In trying to address the problem of ineffective management through language communication in an organization, the researcher postulated the following questions:
      What is the most prevalent barrier to language communication?
      What    is    the    role    of    language    communication    in superior/subordinate relationship?
      Does    effective    language    communication    help    in    resolving conflict?
      What is the role of language communication in enhancing job performance?
      This research will attempt to provide valid answers to these and other questions.
      1.7    Definition of Terms
      For clarity and easy understanding, some of the terms used in the context are defined below.
      Management
      This refers to the practice of designing, maintaining, regulating, planning, organizing, leading and controlling the work of organization members and of using all available organizational resources to achieve stated organizational aims or goals. In other words, it involves a conscious and continual shaping of the organization, which is only attainable with the aid of effective language communication.
      Effective Communication
      This refers to the proper encoding and decoding of a message usually done with symbols that are familiar to the sender and the receiver of the message. In other words, communication is said to be effective if the message or information passed is properly understood by the receiver as perceived by the sender.
      Organization
      This is a consciously co-ordinated social unit, composed of two or more people that function on a relatively continuous basis to achieve a common goal or set of goals.
      Idiosyncrasy.
      This reflects a peculiar way or manner by which a language user is distinctively different from any other user of the language
      in terms of reasoning, behaviour, speaking etc.

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    • ABSRACT - [ Total Page(s): 1 ]AbstractIt is observed in many organizations that   there has been the problem of ineffective language communication. This has adversely affected the management and subsequent performance level of these organizations. Opinions expressed by several scholars revealed that effective language communication played a very important role in the efficient management of an organization. This fact laid the basic foundation for this research.   This study therefore, investigated the impact of effective ... Continue reading---

         

      APPENDIX A - [ Total Page(s): 1 ]Appendix A                                                                                  Faculty of Arts, Department of English Language and Literature,                                                                                  Nnamdi Azikiwe University, Awka.Dear Sir/Madam,                    Request for y ... Continue reading---

         

      APPENDIX B - [ Total Page(s): 2 ]Works CitedAkpovi, S.U. Behavioural Science for Organizational Management.Benin City: Ambik Press, 2000.Aniemeka, G.I. Fundamentals of Public Administration. Onitsha: Osyora Nigeria Limited, 2003.Arhagba, E.E. Communication Basics: An Insight intoOrganizational Communication. Effurun: Shelfa International Limited, 1996.Burgoon, G. and T. Saine. Communication in Languages:Multiple Perspectives. London: Sage Publication, 2007.Dahnke, G.L. and G.W. Clatterbuck. Human Communication: Theory And Resea ... Continue reading---

         

      TABLE OF CONTENTS - [ Total Page(s): 1 ]Table of ContentsPageTitle Page Approval PageDedicationAcknowledgements Abstract Table of Contents  List of Tables/Figure  Chapter One: Introduction1.1    Background of the Study  1.2    Statement of Problem   1.3    Objectives of the Study 1.4    Significance of the Study   1.5    Scope of the Study  1.6    Research Questions  1.7    Definition of Terms Chapter Two: Review of Literature2.1    The Concept of Language and Communication  2.2    The Relationship ... Continue reading---

         

      CHAPTER TWO - [ Total Page(s): 6 ]Lack of Communication PolicyMost companies or organizations do not have clear cut policies dealing with intra or inter organizational communication. Employees want straight forward, honest, balanced information and not propaganda.In my candid opinion, for any organization to perform maximally, all efforts must be geared towards eliminating the various barriers to effective language communication.   Once this is done, Management and members of staff of the organization can freely interact and c ... Continue reading---

         

      CHAPTER THREE - [ Total Page(s): 2 ]A total of two hundred (200) staff members make up the research sample of the study.3.4    Research InstrumentThe instrument for this project is basically a draft questionnaire (see appendix). Before the questionnaire was prepared, the researcher had in mind the objectives the questionnaire was expected to accomplish.A total of two hundred(200) questionnaire were administered to senior and junior staff of Delta State Polytechnic, Ogwashi-Uku.Section A of the questionnaire was to collect respo ... Continue reading---

         

      CHAPTER FOUR - [ Total Page(s): 11 ]Research Question 2Poor communication adversely affects job performance in Delta State Polytechnic, Ogwashi-Uku.The response to question two (2) above is shown in the table below.The above reveals that a majority of the respondents, i.e153 out of 200, agree with the assertion that poor communication adversely affect job performance in Delta State Polytechnic, Ogwashi-Uku. This clearly indicates that members of staff cannot efficiently carry out their respective duties if they are poorly communic ... Continue reading---

         

      CHAPTER FIVE - [ Total Page(s): 2 ]Chapter FiveSummary, Conclusion and Recommendations5.1    SummaryThis study is on the impact of effective management through language communication in an organization. Delta State Polytechnic, Ogwashi-Uku was used as a study. The research sample for this work consists of staff members (both Academic and Non-Academic) from sixteen (16) departments of the Polytechnic.To accomplish this investigation, the researcher employed the use of questionnaire to source for information. Eight (8) research ... Continue reading---