It has been observed also that in the aforementioned Polytechnic, there exists a great gap between the Principal Officers and the other staff members. For example, in the Registry, where we have the Registrar as the Chief Administrative Officer, the next most Senior Administrative Staff happens to be a Senior Assistant Registrar, (no Principal Assistant Registrar, no Deputy Registrar in between).
The above situations already described, usually result in conflicts and even hinder individual job performance in the Polytechnic. When such situations arise, there are clear indications that communication will be ineffective.
1.3 Objectives of the Study
This research has been embarked upon with the following objectives in mind:
To ascertain the role effective language communication plays in promoting efficient management of an organization.
To find out the role of language communication in the motivation of staff.
To find out the factors hindering effective language communication in an organization.
To investigate the role of effective language communication in resolving organizational conflicts.
1.4 Significance of the Study
The research work will be of importance and beneficial in the following ways:
It will help the Management of Delta State Polytechnic, Ogwashi- Uku and other similar organizations in improving her communication with a view to enhancing management efficiency. It will help improve relationship between staff and Management as well as interpersonal relationship among members of staff.
It will aid in the control of industrial conflict and its resolution in the organization.
It will significantly enhance job performance through positive motivation.
The study will suggest the most suitable means to preventing communication breakdown in an organization.
1.5 Scope of the Study
This study in terms of subject covers only effective management through language communication. Geographically, it is restricted to Delta State Polytechnic, Ogwashi-Uku. The choice was based on the researcher’s accessibility and proximity to the Institution.
1.6 Research Questions
In trying to address the problem of ineffective management through language communication in an organization, the researcher postulated the following questions:
What is the most prevalent barrier to language communication?
What is the role of language communication in superior/subordinate relationship?
Does effective language communication help in resolving conflict?
What is the role of language communication in enhancing job performance?
This research will attempt to provide valid answers to these and other questions.
1.7 Definition of Terms
For clarity and easy understanding, some of the terms used in the context are defined below.
Management
This refers to the practice of designing, maintaining, regulating, planning, organizing, leading and controlling the work of organization members and of using all available organizational resources to achieve stated organizational aims or goals. In other words, it involves a conscious and continual shaping of the organization, which is only attainable with the aid of effective language communication.
Effective Communication
This refers to the proper encoding and decoding of a message usually done with symbols that are familiar to the sender and the receiver of the message. In other words, communication is said to be effective if the message or information passed is properly understood by the receiver as perceived by the sender.
Organization
This is a consciously co-ordinated social unit, composed of two or more people that function on a relatively continuous basis to achieve a common goal or set of goals.
Idiosyncrasy.
This reflects a peculiar way or manner by which a language user is distinctively different from any other user of the language
in terms of reasoning, behaviour, speaking etc.