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Effect Of Secretary Boss Relationship On Organizational Productivity
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CHAPTER ONE
1.1 INTRODUCTION/BACKGROUND OF STUDY
From the
creation, man has been a social being. He could not afford to stay
alone, hence God created for him a helpmate. From then on, man has come
to rely on interactions with his fellow men and his environment for
survival and achievement of his aims for life to be meaningful, he has
to relate to others by way of communication and be responsive as well as
in order to impart his ideas and feelings. The boss is not an
exception, he has to relate positively with his secretary in order to
accomplish the organizational goals and objectives.
In the modern
organization, the importance of the secretary-boss relationship on
organizational productivity. This is so because, the two personalities
are the pivot around which the functions of the organization revolves.
The
secretary-boss relationship in the right perspective and context could
be seen as a mutual bond, binding the secretary-boss I their quest for
effective staff management and increased productivity, aimed at
accomplishing the organizational set goals. According to Hanna, Pohem
and Tilton (1973) a secretary is an assistant to an executive,
possessing mastery of office skills and ability to assume responsibility
without direct supervision, who displays initiative, exercise judgment
and makes, decision within the scope of her authority her.
Secretary
plays a vital role in the organization. She organizes, supervises and
controls the junior cadre of workers. The secretary acts as a
co-coordinator between the subordinates and the management. She makes
sure that there is no gap in communication between the two. This is
because, if there is a breakdown in communication, attainment of goals
becomes difficult. Subordinates must be informed to enable them know who
to report to.
Therefore, it is the responsibility of both the
secretary-boss to ensure that there exist cordial human relationship
between them to enable staff management and increased productivity.
Effective staff management according to Denger (1980) is determining the
number, level, types, qualification, personal qualities and duties of
the people required and ensuring that they perform their job
satisfactorily and cost effectively. Managing people is of course the
hardest part of management. It is relatively easy to have beautiful
scheme but the implementation may result to a total failure because of
poor staff management.
A cordial relationship between secretary-boss
creates the enabling environment for free flow of communication in the
organization. Thus the secretary is well placed to communicates the
organizational goals to the workers and at the same time convey the
workers feelings and aspirations to the boss. By sustaining the upward
and downward communication in an organization, the secretary maximizes
the positive relationship between the boss to enhance effective staff
management and increased productivity.
On the other hand, where their
relationship is formed on a negative side, it will adversely affect the
organization in many ways. Such as job dissatisfaction, lack of
motivation, poor staff management, low productivity, just to mention but
a few. The boss who sees his secretary as an ordinary typist will
definitely under utilize her talents and this will result to frustration
because she will not be motivated to take up challenges and her
responsibilities. On the contrary, a boss who sees his secretary as a
partner will always involve her in the achievement of the organizational
objectives and this will bring the best out of her and will lead to
efficiency. Winston (1985) in his analyses of the motivation received
from his secretary started that the best thing that has ever happened to
him was having a secretary who wanted to work for a president. He was
not the president then, but she set out to help him make it. She had
tremendous impact in hid effectiveness and indeed he made it.
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ABSRACT - [ Total Page(s): 1 ]This project on “the effect of Secretary-boss Relationship on organizational Productivity (A case study of selected business establishment in Owerri Imo State)â€. The secretary plays the role of improving the quality of relationship between her boss and all the members of the organization. The main objective of this project is to enable the readers at large to have full understanding of the secretary role and executive role in organization. ... Continue reading---
