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Training And Development Of Human Resources. A Critical Factor In Banking Operations
[A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH]
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CHAPTER ONEINTRODUCTION
PREAMBLE
As man invented tools, weapons, clothing, shelter and language, the need for training because an essential ingredient in the match to civilization. Whether our ancestors stumbled upon, or invented these facets of civilization is of relatively little significance. What is more important is that man has the ability to pass on to others the knowledge and skill gained in mastering circumstances. This was done by deliberate examples, by signs and words. Through these devices, the development process called training was another successfully, we say that learning took place and knowledge or skill was transferred. The ninth century (ninth Century) ushered in an era of social legislation and with it sizeable changes in the concept of workers organization.
Through all these changers, however, and constantly developing emphasis has seen upon quality training of workers, and this has culminated in the stanch support of the Trade Unions for any legislation that provides a wide range of vocational education. One of the objectives of every organization should be to provide opportunities for it employees to optimize their performance in pursuit of the organizational goals. With this end in view, it may be profitable also to help employees feel that the organization cares for them as people, there is more likelihood of their responding willingly to satisfy the needs of the concern.
When we consider training therefore, we are seeking by any instructional or experimental means to develop a person’s behaviour pattern in other to achieve a standard of level of performance. Learn therefore, is an essential prerequisite for adequate performance in one’s occupation whatever the job may be. The importance of human resources to any organization whether public or private has long been identified. Organizational objective such as profit maximization, share of market, and social responsibilities cannot be fulfilled without human beings who co-ordinate the activities of the organization using other factors of production. The realization of the value of human “capital†to any organization has led to a proposal by experts that people should be classified as “assets†and to be so recorded in accounting records. Investment in human capital is a worthy and necessary expenditure of an organization is to discharge its legal, statutory and social responsibilities to its owners, its public and society at large.
The indisputable reason why training of employees should be a revolving undertaking is because of changes posed by modern technology.
Changes take place every minute, hour, day etc, and the world is faced with an era of technological advancements that can make already acquired skills obsolete. Training therefore is not retracted to new employees or old employees, but to both, and even to Senior Management Personnel.
Training brightens employees, and attitude towards their works. The in turn improves job performances at all levels, which facilitates the realization of both individual and organizational objectives.
1.1 BACKGROUND OF THE STUDY
Banking business in Nigeria started in 1892, by African Banking Corporation. The bank was taken over by now West Africa, now First Bank in 1894, Barley Bank, and now Union Bank was established on 1917.
The tow expatriate banks dominated the banking scene until 1933, when National Bank of Nigeria was established. Many indigenous banks were established between 1929, and 1952. But most of them failed due to probably, to poor management lack of training, part from low capitalization and staff competition from foreign owned banks. Only three indigenous banks and the two foreign banks survived the period/ by 1952, the First Bank ordinance was introduced. It stipulated the minimum capital based and licensing for banks. The period that followed, 1952 to 1962 and 1970, there was no new banks established n Nigeria, presumably because of the impact of regulations and the civil war (1967-1970).
The periods 1959-1986 witnessed the era of regulation. The Central Bank of Nigeria was established n 1959 with to promote and integrate the Nigeria Financial System. The Central Bank of Nigeria encouraged the development of money and capital markets. It also encouraged human resources development in the banking industry. Other useful developments within the period that affected human resources development n banks are:
A. The Companies Decree (1968), which made it mandatory for all companies in Nigeria, including banks of register locally and be subjected to Nigeria laws.
B. Indigenization Decree (1972), which introduced the system of deliberate Nigerianisation.
C. The acquisition of controlling shares in the three big expatriate banks. The period 1986, to date is called the second Banking Boom Era, because of the rapidity with which banks were established due to deregulation of the economy. The Government and private sectors now rely on the banks for the allocation of human resources. The industry had 12 (twelve) merchant and 29 (twenty-nine) commercial banks in 1986, but by December 1990, there was 48 (forty-eight) merchant banks and 58 (fifty-eight) commercial banks apart from 5 (five) development banks and the peoples established in 1989. The Community Banks, a unit of banking system meant mainly for rural communities started springing up towards the end of 1990. As at May, 1991, there were 120 (one hundred and twenty) Merchant and Commercial Banks excluding Central Bank of Nigeria, four Development banks, people banks and Community banks.
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ABSRACT - [ Total Page(s): 1 ]This research work is aimed at finding the effect of training development in banking operations.The purpose is to determine the relationships between the level of productivity and human resources, training and development; discover the causes of high labour turnover in banks, especially commerce banks.Also to determine the whether the availability of training and development opportunities motivate staff of banks, to enable them stick firmly to the service of the banks.In conducting the research, ... Continue reading---
