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Training And Development Of Human Resources. A Critical Factor In Banking Operations
[A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH]
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1.3 PURPOSE OF THE STUDY
The objectives of the study are:
1.
To determine the influence of human resources, training and development
on the operations of the banks.
2. To
determine whether there is any relationship between labour turnover and
availability of training and development opportunities in banks.
3. To examines the training and development opportunities available to staff of banks.
4. To find out the number of staff trained each year, and how it has affected their performance at work
5.
To find out whether staff of the banks see the training and development
programme as motivating, and means of job enrichment and satisfaction.
6. To establish the type of training available, method and places of training.
7. To evaluate workers performance before and after training courses.
8.
To make recommendations where appropriate to the banks in order to
maker more meaningful, its human resources training and development
programme.
1.4 RESEARCH QUESTIONS
The following are research questions:
1.
Does training’s and development o human resources has any influence on
the level of performance of the banks?
2. What proportion of the staff are trained annually?
3. What types of training programmed are available in the banks?
4. Does training and development has any effect on the profitability of the banks?
1.5 RESEARCH HYPOTHESIS
H0: Training and development does not improve the level of job performance of the staff of the banks?
H0:
Availability of training and development opportunities does not have
any effect on the rate of labour turn in the banks?
H0: Training and development opportunities do not motivate worker?
H0: Human resources, training and development do not improve the profitability position of banks?
1.6 SIGNIFICANCE OF THE STUDY
This research work then completed with be an immense benefit to the following:
1.
Banks in Nigeria: This study will help the management of the banks in
Nigeria to improve the quality of the staff with particular reference to
First Bank Plc, main branch.
2. Banks’ Customers:
An improved banking service will save the customers that time they waste
in the banks before they are attended to.
3. Nigeria Economy: The research work will help to alleviate all battered economy.
4.
Banks’ Staff: When banks realize the need for human resources training
and development, their employees will no doubt have a greater
opportunity of being trained. This will help in developing and shaping
their future.
1.7SCOPE
This study covers the Enugu main branch of
First Bank of Nigeria Plc thorough study was carried in the main branch.
Any other reference to materials, other banks’ activities etc, is for
the purpose of clarity, and vivid understanding of the subject topic,
and will be with in the scope of his study.
1.8 DEFINITION OF TERMS
· Training: -It is the process of preparing somebody to perform a particular job or skill well.
·
Development: -It is defined as the action or process by which something
or somebody grows or becomes larger, more advanced or more organized
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ABSRACT - [ Total Page(s): 1 ]This research work is aimed at finding the effect of training development in banking operations.The purpose is to determine the relationships between the level of productivity and human resources, training and development; discover the causes of high labour turnover in banks, especially commerce banks.Also to determine the whether the availability of training and development opportunities motivate staff of banks, to enable them stick firmly to the service of the banks.In conducting the research, ... Continue reading---
