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The Role Of Human Resource Management In Hospitality Industry Performance In Nigeria
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The role of personnel management has significantly
changed in modern times. At first the dominant role was to satisfy top
management in procuring and maintaining a workforce that would be
instrumental in organizational productivity. As acknowledge by Flippo,
1985 in Onwuchekwa (1999:7) the manager understands the necessity for
ascertaining
and accommodating the needs of human beings who constitute the
workforce. He or she constantly searches for the programme which would
support the accomplishments of both organizational and individual
objectives.
Nwachukwu (1990:175), observed that human resource of an
organization is its most important asset. The success or failure of the
enterprise depends on the people who must work there. Failure by an
entrepreneur to recognize this, may lead to many unsavory results.
The
entrepreneur must recognize that the selection of employees is one of
his most important tasks. The hospitality sector of the Nigerian economy
is very wide within the tourism industry. As asserted by Okoli
(2001:1`2) on the component of tourism drawing from the experience of
Thomas and Thomas (1992:14), identified the most important tourism
product as transport, stay and attraction. Included in the modes of
transport are land, water and air while attraction component of tourism
involves climate, nature, shopping facilities and leisure. Examples of
tourism attraction facilities in Nigeria and elsewhere are the National
War Museum, Umuahia (Abia State), Ogbunike Cave (Anambra State), Yankari
National Park (Bauchi), Oguta Lake Hotel and Zoological Garden Nekede
(Imo State) and Argungo Fishing Festival (Kebbi State), among others.
On
stay as a component, hospitality business takes care of it as the
lodging of a tourist in hostels, motels, guest house etc, the food and
beverages served, how they are served, when and the manner constitute
tourism attractions. These functions are done by human resources.
Inyanga
and Ifegbo (2006:98) supported the view of Okoli that hospitality
sector is part of the tourism industry and stresses on the essence of
hospitality and tourism. Rest has its own place in life. God created the
day for work and night for rest and created official and unofficial
hours and also provided for rest. But does man really rest? How many of
us actually take time out to rest and visit places of our interest when
we tend to work during leave periods? Rest is what repairs the body
mentally, physically and otherwise. A person gets enough rest is bound
to be more productive (Agibe, 2006:5). This is where tourism comes in as
a brain box towards the growth of every man on earth. From the words of
Bassey (2006:22), tourism markets have the potential to enhance lives
in a sustainable framework through providing wealth creation, choice,
innovation and competition. The travel and tourism industry contains
these four elements that enables it become a dynamic market force for
sustainability in the future. It has the capacity to increase exports,
bring in capital investment, boost economics (GDP) and create
employment.
Following these opportunities of the sectors, the
federal, state and local government and some private business
entrepreneurs invested much resource in tourism in Nigeria. The extent
to which the benefits realized as equated to the investments made is
still another subject
matter. What is important is that for tourism
business to be highly developed and promoted in Nigeria, the sector
operators have to be well equipped with component human resources.
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ABSRACT - [ Total Page(s): 1 ]This research is based on the role of human resource management in the hospitality industry with focus on its performance in south eastern Nigeria. The major problem that prompted this research is streamlined into ineffective and inefficient human resource management in the hospitality industry. The objective of the study was to identify the best way of using human resource management in the hospitality industry to ensure effective and efficient performance. The research adopted indebt survey me ... Continue reading---
