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The Role Of Human Resource Management In Hospitality Industry Performance In Nigeria
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1.2 STATEMENT OF THE PROBLEM
The
industry is plagued by many challenges that have hindered effectiveness
and efficiency. One of these is inability of management in hospitality
business to carry out effective and efficient human resources
management. Be it as it may, the hospitality industry requires good
reception, courtesy etc.
However, these are lacking due to poor human
resource management. The core of the problems facing hospitality
industry can be traced to poor recruitment exercise based on
unprofessional procedure of hiring workers e.g recruitment based on
god-fatherism, nepotism, ethnicity, poor remuneration of workers promote
high rate of labour turnover. The industry is therefore not attractive
to highly qualified workers due to inadequate motivational incentives.
Some
of the hotels see no need for training and manpower development despite
the fact that most of their workers have low level of education,
semi-illiterate and poor skill in hospitality business.
Lack of good industrial relations is something that always transfers aggression from workers to customers.
The
general attendant effect of poor human resource management leads to low
patronage, low sales, when the sale volume is low there will be decline
in sales revenue and consequently this will lead to business failure in
the hospitality industry.
1.3 OBJECTIVES OF THE STUDY
The
aim of this study is basically to help manager finds out the best way of
using human resources management in the hospitality industry for
effective and efficient performance in South Eastern Nigeria.
The following specific objectives will also be pursued:
i. To ascertain modern ways for employment.
ii. To investigate techniques for good training and manpower development.
iii. To examine the method for wages and salary administration.
iv. To identify problems affecting hospitality industry.
v. To create peaceful steps for industrial relations.
1.4 RESEARCH QUESTION
The basic research questions for the study are enumerated below:
i. What are the best ways for effective and efficient human resources management in the hospitality industry?
ii. What are the modern procedures for employment?
iii. What are the problems affecting human resources management in hospitality industry?
iv. What are the techniques for good training and manpower development?
v. What are the method for wages and salary administration?
vi. What are most peaceful steps for industrial relations?
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ABSRACT - [ Total Page(s): 1 ]This research is based on the role of human resource management in the hospitality industry with focus on its performance in south eastern Nigeria. The major problem that prompted this research is streamlined into ineffective and inefficient human resource management in the hospitality industry. The objective of the study was to identify the best way of using human resource management in the hospitality industry to ensure effective and efficient performance. The research adopted indebt survey me ... Continue reading---
