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Impact Of Industrial Conflict Management On Employees Performance
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This study was conducted to determine the impact of industrial conflict management on employees’ performance amongst civil servants at the Ministry of Economic Planning in Asaba, Delta State. The sources of data that constituted this research work were primary and secondary data. A structured likert scale questionnaire was the instrument adopted to generate data. Simple percentage statistical tool was used. Coefficient correlation and regression data analysis were used to test hypothesis. The random sampling technique was also adopted to adequately generate information from respondents. The findings revealed that collective bargaining, joint consultation and arbitration were all measures of industrial conflict management within the organization, it was concluded that conflict management through these medium would go a long way at maintaining and sustaining harmony at workplace as well as improved employees performance. It was therefore recommended that for a peaceful organizational atmosphere, good working relationships between superior and subordinates as well as the Ministry of Economic Planning, conflicts should be adequately resolved using these tools.
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND TO THE STUDYIndustrial
conflicts in organizations are inevitable. For employees to perform
their crucial roles effectively and efficiently there must exist a
strong cordial relationship between the employees and employers in the
organizations. Industrial conflict is an everyday phenomenon in each in
each organization. There is a growing recognition of the importance of
conflict management in an organization. A recent survey indicated that ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONEINTRODUCTION1.1 BACKGROUND TO THE STUDYIndustrial
conflicts in organizations are inevitable. For employees to perform
their crucial roles effectively and efficiently there must exist a
strong cordial relationship between the employees and employers in the
organizations. Industrial conflict is an everyday phenomenon in each in
each organization. There is a growing recognition of the importance of
conflict management in an organization. A recent survey indicated that ... Continue reading---
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ABSRACT -- [Total Page(s) 1]
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