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The Effect Of Crisis Management In Organisation Efficiency And Effectiveness
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CHAPTER ONE
INTRODUCTION
The most critical incident any
organization can face at any point in time is crisis. Crisis does not
discriminate based on a company’s size or notoriety, and they can
surface when a company least expect it. They come in many form: strikes,
layoffs, product recalls or allegation of misconduct, but while some of
these may seem small, every crisis has the potential to damage the
reputation of a company.
Crisis management is the process used to
manage the response and recovery from critical incidents or business
interruptions that cannot be adequately handled within the normal scope
of business operations crisis management is a relative new field to
management, operationally crisis management activities include
forecasting potential crisis and planning how to deal with it.
Organization should invest time and resources in order to identify
potential crisis before they occur; this include identifying the real
nature of crisis if any, intervening to minimize damage and also
strategy to recover from the crisis. Crisis management often includes
strong focus on public image and assure stakeholders that recovery is
underway.
Crisis management, in the security field as elsewhere,
presents many different aspects depending upon the nature and dimension
of the event involved. It always rests upon a philosophical basis, which
has to be transformed into a guiding policy. The impact of a crisis is
always susceptible of being affected in some way by preparations
undertaken to meet and deal with the event, these preparations
translates into practical operational terms constitute what is called
crisis management.
Fundamentally, crisis management is concerned with
minimizing harm and restoring order through the intelligent employment
of the appropriate, available resources.
1.2STATEMENT OF PURPOSE
The
major issues of interest in this study is to look at the benefit an
organization will derive from effective crisis management for enhancing
safety for staff and customers and also increasing confidence and moral
within the organization.
1.3PURPOSE OF STUDY
Basically, the study
has it’s special aim of examining the effect of crisis management in
organization efficiency and effectiveness. And also how managers are
normally represented in the crisis management team. It attempts to know
how crisis should be dealt with as an operational management issue that
is simply undertaken in extreme circumstance.
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ABSRACT - [ Total Page(s): 1 ]This study was conducted to analysed the effect of crisis management in organisation efficiency and effectiveness.Being able to effectively respond in the event a crisis is relevant to an organisation’s survival. Whether or not an organisation is prepared for a potential crisis depends upon senior officials and other personnel operating within the company.The scope of this study covers area such as the basic element and concept of crisis management. The important of adoption of crisis in ... Continue reading---
