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Effects Of Conflict Management On Organizational Performance
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1.2 Statement of the Problem
Conflict emerges in an organization
when an individual perceives that his goals are threatened or hindered
by the activities of another person. Most conflicts in Nigeria Bottling
Company arises from the inability of the company to fulfill its
collective agreement with its employees resulting in employees embarking
on industrial action which may be work-to-rule or total strike.
Employees’ industrial action usually results in loss of man-hours,
machine-hours, output, skilled personnel, employees’ morale,
blackmailing of organizational reputation and retardation of corporate
performance.
Though, Nigeria Bottling Company has not been
experiencing incessant labour unrest of lately, it becomes pertinent to
examine its conflict management strategies and employees performance
from the perception of the managerial and non-managerial employees of
the company.
There are other factors that can contribute to the
creation of conflict in organizations like task interdependence, scarce
resources, goal incompatibility, communication failures, individual
differences and poorly designed reward system (Mgbekem, 2004).
Many
of the studies on the impact of conflict management on organizational
performance were done outside Nigeria. These studies particularly focus
on educational institutions. Research on conflict management and process
organizational performance are very few. In Nigeria, most of the
available studies about conflict management such as Adebile and Ojo
(2012), Osisioma, Osisioma and Chukwuemeka (2012), Bankole and Lawal
(2012), Fatile and Adejuwon (2011) investigated causes of conflicts
across various organizational settings. These researches were also
theoretical studies whose findings were subjectively based on
researchers’ personal opinions. It is noted that the past studies did
not give attention to the impact of conflict management on
organizational performance, as well as highlighting effective conflict
management strategy that can stimulate better organization performance.
Hence, the undertaking of this research work will fill in the gap by
critically exploringthe effect of conflict management on organizational
performance with a special reference to Nigeria Bottling Company.
1.3 Objectives of the Study
The
major objective of this study will be to investigate the effects of
industrial conflict on organizational performance. While other specific
objectives of the study include:
i.To investigate if there is any significant relationship between industrial conflict and organizational performance.
ii.To determine the effect of labour unrest on organizational productivity.
iii.To find out if conflict management has any significant effect on employee performance.
iv.To examine the effect of industrial conflict on organizational growth and survival.
v.To find out if labour unrest and agitation has effect on organizational reputation.
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