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Effect Of Training And Development On Employee Performance
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1.7LIMITATIONS OF THE STUDY
The
bank under investigating, Guaranty Trust Bank had about 3,000 employee
in the entire organization, it also has about 15 branches in Lagos due
to the monetary and time constraints, the researcher limit the research
to the Allen Avenue branch and training center also situated and it head
office.
The study also does not intend to look into other factors
hat are know to improve employees job performance such as motivation of
staff in terms of monetary reward fringe benefit etc.
1.8OPERATIONALISATION / DEFINITION OF VARIABLES
For
the purpose of this study, a number of concepts would feature
prominently and attempts will be made to define them within the frame
work of this project.
TRAINING: This is the systematic acquisition of
skill, concept or attitude that results in improved performance in an
organizational setting.
Training needs: This represent the gap
between the kind of performance an employee has and the kind of
performance which is expected to have which can otherwise be bridged by
systematic training.
1.9 BRIEF HISTORY OF GUARANTY TRUST BANK PLC
Guaranty
Trust Bank Plc received it license to commence commercial banking
activities in Nigeria in August 1990, however the curtain actually rose
in February 1991 when the bank opened the doors of its first office
called “the Plaza†to the public.
The Plaza becomes a high benchmark
for style and service in financial service provision. It may not have
been rare but it was certainly not common that a new bank would insist
on having its own purpose built premises and they go ahead to invest
massively in functional technology before official commencing business.
This was simply a reflection of Guaranty Trust Bank’s insistence on
doing things right and doing the right things, from the very beginning
it was important that the customers should begin to perceive and
experience value added services, right from the moment they stepped into
the premises. This is they unifying aesthetic quality at all branches
from one branch in 1991, guaranty Trust Bank currently has twelve
branches each strategically located to penetrate the major hubs of
commerce in Nigeria. The roll out stated with the plaza in 1991. The
following year, the Ikeja and broad street branches aware opened between
1995 and 1998, branches were opened in Apapa, Kaduna, Abuja, Onitsha,
Aba Ibadan and Warri.
Meanwhile, the bank was moved its
corporate headquarters from the plaza to plural house in October 1994.
Then in September 1996, the bank became a publicly quoted organization
with its share traded on the Nigeria stock exchange.
In its first
year on the exchange, Guaranty Trust Bank earned the president’s merit
award, the highest award bestowed on deserving members of the stock
exchange. In 1998, after an in-depth strategic planning exercise, the
offshoot of which included a major restructuring of the organization,
the vision was tested and held through while the mission statement was
reviewed as follow.
“We are the first class financial services
provider possessing the urge to win at all times consistently adding
value to all stakeholder.
The bank has remained a learning
organization learning new ways to delight its customer-sweet on the
counters, a hand umbrella on a rainy day, aesthetic, function premises
and technology has always been a passion with management from its early
days of operations until today, guaranty trust bank has utilized
functional contemporary technology that has kept is ahead of the curve.
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ABSRACT - [ Total Page(s): 1 ]This research examined Effect of Training and Development on Employee Performance with special reference to Guaranty Trust Bank Plc. The research adopted survey research design. Data were gathered through primary source with the aid of a well-structured questionnaire. Simple random sampling technique was adopted in the selection of sample, this was used to eliminate biasness in the selection process of the respondents.Data garnered were presented on table using percentage and the formulated hypo ... Continue reading---
