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Passenger's Rating Of Service Delivery Of Transport Businesses In Nigeria
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SIGNIFICANCE OF THE STUDY TO THE CASE STUDY
The operation of this group of transporters has eased the transport difficulties encountered by the people. Thus, we can say that Okada business has filled a gap in the public transport system in Nigeria. With the operation of commercial motorcycles, people can now go to areas previously impregnable by conventional means of transportation. For example, there were some rural suburbs and streets in Ilorin that conventional commercial buses and taxi could not reach such as: Bechadims, sanraab, tipper garage in tanke area of Ilorin and places such as Orisunmibare, Asfat in Oyun axis, to mention just few. The Okada has now provided a means of transportation for commuters in these areas in Ilorin west the interior of Agbede, Oke-ose has been opened up by the use of Okada.
SIGNIFICANCE OF THE STUDY TO THE ACADEMIC
Okada business has eased the transport difficulties encountered by students when going to the exam hall, lectures etc. thus, we can say Okada business has filled a bug gap in the public transport system. With the operation of commercial motorcycles (Okada) people can now go to areas previously impregnable by conventional means of transportation.
SIGNIFICANCE OF THE STUDY TO THE RESEARCHER
Commercial motorcycles (Okada) is very significant in the aspect that it comes to rescue when there is traffic jam in a situation where am in hurry.
Furthermore, it helps in going to places have not been when stranded. It add to the development of the community through easy movement of inhabitant people by Okada from their community to urban area and city center to buy any goods they need, instead of wasting more time at the motor park is now lucrative.
1.5 SCOPE OF THE STUDY
This study intends to give details the various challenges faced by the Okada riders and also the consumer of the transport services. The study also covers what can be employed in solving the present problem we are faced with.
The study also covers the various measures that have been taken and the measure that have been taken in solving present challenges and offering solution to them. This research work will cover Ilorin metropolis excluding are and sub area such as, Basin, Air-port olorunshogo, Adabata.
Conceptual Scope: Some concepts were review in this study among this were consumer attitude and consumer reaction.
INDUSTRIAL SCOPE
This research work will covered the transportation services using Okada transport means as a references point for the transport services to know the concern of the customer about the transport service, to know their level of satisfaction on the Okada transport services.
GEOGRAPHICAL SCOPE
The area which is covered in terms of rendering their service is a very wide range where there are numerous customers when makes use of Okada transport service right from Ilorin metropolis to every area at Ilorin where Okada transport delivered their services.
TIME SCOPE
Due to the limited time, the data obtained will be within a range of a year and the validity of the outcome can only be terrible for the duration of two years (92) as a result of changing transportation services. It also the problem faced by the consumer and what make them not to enjoy service rendered by the Okada riders.
1.6 LIMITATION AND CONSTRAINT TO THE STUDY
This research work successful but not without some problems along the way.
1. Firstly, inadequate literatures and regards consumers attitude towards Okada transport services in Nigeria. If not for some text books and journals of vocational and technical studies pertaining to consumer behaviors.
2. In some occasions those to interview were on their business service or not in good mood for such exercise due to lack of passenger (s) to carry to earn their daily money and hot weather of the days in such situation the complete and relevant information needed for the research.
3. Another problem encountered was death literature during the collection of data for research work was in availability and inadequate text books on the findings and preventing getting the information from or wide dimensions.
4. Above all, the research work was also constrained with lack of find, which could not allow this research work to get all necessary materials required for the project.
Financial Constraint: The researcher does not have enough money to spend on the project; it is parent and some other things concerning the project.
Secrecy: The people were not able to answer the questions asking them concerning the study due to the secrecy and the researchers were unable to acquire much information.
Time Scope: The researcher does not have enough time to travel from one state to another to gather information, before attending lectures doing assignment, attending tutorial and observing Solat so that the time is too short.
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