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Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries
CHAPTER ONE -- [Total Page(s) 3]
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Since the human specie inhabited the earth centuries ago, their behavior
has been a subject of public discourse and compared to the applied
science, the study of human behavior is relatively new
Industries
exist to achieve a set objectives or goals. In accomplishing the broad
objectives of the industry, the individuals involved also attained
objectives that are of great importance to them.
In order to
understand people, we need to consider the whole person. The human being
is total person influenced by input received from external factors. For
example, family, schools, trade associations, political associations
etc, the secretary in dealing with people must consider the impacts of
these forces on the workforce.
It thus, becomes imperative to
recognize that individuals are much more than a productive factor, they
are citizens members of a social system in any industry and they vitally
influence demand and supply.
In recognition of this, it is then
believed that there is no average person people are unique in their own
ways, they play different roles, they have different needs, different
ambitions, attitude, different levels of knowledge and skills and
different potentials, it then becomes imperative for the secretary to
recognize these unique differences in human behaviors.
Hence good
human relations/interpersonal skills of secretaries ensure good quality
in both human and material resources in industries. Interpersonal skills
breed harmonious co-existence which ensures organizational and
industries efficiency that leads to organizational success. Society that
lack human relations oriented secretaries would find it difficult to
attain her desired objectives hence this study.
1.2 STATEMENT OF THE PROBLEMS
The
secretary can be looked upon as a vital link in an organization, an
image makers, more that than that, she is expected to carry out nearly a
thousand different activities in assisting the executives (Wikdall
1958). The inability of some secretaries to meet up with these
expectations has brought frustration to their bosses. This has equally
raised quarrels between the secretary and her boss, other employees,
customers and the public of which the reason might be lack of
interpersonal/human relation’s skills. This might results from the
defectiveness of the academic curriculum and the secretary being the
nerve center of the organization requires interpersonal/human relations
skills to function effectively. More often than not, these
interpersonal/human relations are not found in the secretaries. These
among others necessitate the need for this research work.
1.3 PURPOSE OF THE STUDY
The
main purpose of this research is to find out the interpersonal/human
relations skills secretaries required for effective job performance in
industries in Enugu urban specially the study will.
1. Ascertain the interpersonal/human relations skills secretaries require for effective job performance in industries
2.
Determine the perception of the secretaries, bosses on the
interpersonal/human relations skills secretaries require for effective
job performance.
3. Find out the perceptions of the secretaries on
the interpersonal/human relations skills secretaries require for
effective job performance.
4. Ascertain the perception of the
customers of the industries on the interpersonal/human relation skills
secretaries require for effective job performance.
CHAPTER ONE -- [Total Page(s) 3]
Page 2 of 3
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ABSRACT - [ Total Page(s): 1 ]This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/cha ... Continue reading---
