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Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries
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1.4 RESEARCH QUESTIONS
To achieve the above objective, the following research questions will guide the study,
1. What are the interpersonal/human relations skills secretaries require for effective job performance in industries.
2.
What are the perception of the boss on the interpersonal/human
relations skills secretaries require for effective job performance.
3.
What are the secretaries perception on the interpersonal/human
relations skill secretaries require for effective job performance
4. What interpersonal/human relations skills do customers perceive as important to secretaries for effective job performance.
1.5 SIGNIFICANCE OF THE STUDY
Secretaries
play vital roles as to the promotion of production efficiency and
attainment of the organization’ objectives. This research work will then
be significant to the management and staff of industries in Enugu urban
and also to other organizations in Nigeria. They will be able to
harmonize their interpersonal/human relations as this would help to
avoid conflict in the organization.
Practicing secretaries would as
well benefit since they would be acquainted with the interpersonal/human
relations skills they require for effective job performance.
Additionally,
it will provide guidelines on how to deal with problems arising from
secretary-boss relationship. As it will encourage the boss to perceive
the secretary in a positive light and evolves policies that could
integrate secretaries into management team hence facilitate job
satisfactions and improve the performance amongst secretaries.
The
result of this study would be useful to the secretary, colleagues as it
will advise on the ways relationships between these people can be
enhanced for achievement of the organizational goals.
The customers
to the organization would also benefit from the study as they become
aware of the significant of good interpersonal/human relations and why
secretaries respond the way they do at times.
1.6 DELIMITATION OF THE STUDY
This
study is limited to industries in Enugu urban. The study is limited
based on the fact that there is no time and material resources to see to
the whole industries in Enugu state.
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ABSRACT - [ Total Page(s): 1 ]This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/cha ... Continue reading---
