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Competency Required Of Secretaries In Selected Business Establishment
[A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE ENUGU]
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1.4 RESEARCH QUESTIONS
To achieve the objective of this research, the following questions will guide the researcher.
1. What special skills, qualities and attributes do secretaries need to function efficiently in an organization?
2. How are these skills and attributes developed over time?
3. what factors impede the acquisition and development of these skills and attributed?
4. In what ways can these factors be removed so as to achieved competence?
5. What is the impact of a competent secretary organizational effectiveness and efficiency?
1.5 SIGNIFICANCE OF THE STUDY
There is no doubt that a study of this nature will yield positive and significant contribution.
Firstly,
it will help to identify the knowledge and skill requirements that make
a secretary competent carry out his/her various roles and functions in a
dynamic society.
Secondly, it will help to identify the type of training development and exposure that is required by a secretary
Thirdly,
it will assist in unveiling factors that contribute to secretarial
competence as well as those that impede so as to develop the skills and
knowledge accordingly.
Finally, findings of this study will add to existing management literature.
1.6 SCOPE/DELIMITATION OF THE STUDY
The
scope of this study is very wide if it has to be carried out in all
first banks in Nigeria. The study is delimited, based on the fact that
there are not time and material resources to see to the whole Nation.
This is delimited to Enugu State only and the findings may not reflect
the situation in the whole country. These findings may not be valid for
the whole of First bank in Nigeria, but bye and large, what happens in
First Bank in Enugu State Can be side to apply to in other parts of the
country.
1.7 DEFINITION OF TERMS
The following terms used in this study should be taken to mean the following:
COMPETENCY
It
means possessing the required knowledge, skills and ability to perform a
task adequately. It is a grade or rank denoting a stage of expertness
and skillfulness.
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ABSRACT - [ Total Page(s): 1 ]This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.The study also found out that modern technology has po ... Continue reading---
