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Competency Required Of Secretaries In Selected Business Establishment
[A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE ENUGU]
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SECRETARY
It can be defined as a person employed
in an office, usually working for another person, dealing with letters,
typing, keeping records, etc and making appointment and arrangement. A
secretary is an executive assistant who possesses a mastery of office
skills, who demonstrates the ability to assume responsibilities without
direct supervision, who exercises initiative and judgment and who makes
decision within the scope of assigned authority.
BUSINESS
It is
the activity of making, buying, selling or supplying things for money,
commerce and trade. Business as against leisure is any productive
activities geared towards making a profit or any productive activity
aimed at making profit.
ESTABLISHMENT
The action of creating or
founding something on a firm or permanent basis. Also it is a group of
powerful people won influence or control policies, ideas, taste, etc.
and usually support what has been traditionally accepted.
ORGANISATION
An organization is a group of people who gathered together in order to achieve a specific goal.
PROFICIENCY
This
means being able to do something in a skilled or an expert way because
of training and practice. It is the state of being well versed and
adept. It is proficiency that gives dimension to the concept of
competence. It simply means the incite of accomplishment. This measure
indicates the extent to which given sets of skills, abilities,
knowledge, capability, attitude and values have been acquired.
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ABSRACT - [ Total Page(s): 1 ]This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.The study also found out that modern technology has po ... Continue reading---
