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Challenges Of Secretaries Working In Financial Houses
[A CASE STUDY OF FIRST BANK OF NIGERIA PLC ENUGU MAIN BRANCH]
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The secretary working in an industry should know all about the place.
She should know the products, how they are produced, how raw materials
are obtained, how the machinery works, how and where the spare parts are
obtained, know managers and their individual assignments, other
management staff, and indeed, the policy of the whole organization.
A
good secretary is always alert, she reads newspapers, listens to News
on electronic media and even to other people as they discuss. This is
because, she might get useful information with minimum delay for the
smooth running of the organization. Other attributes of a good secretary
include tactfulness, self-control, neatness, politeness, ability to
work without grumbling memory and pleasant speaking, services of a
secretary are indispensable in every establishment. But, this fact
notwithstanding, secretaries complain of one form of maltreatment or
another from their employers in the course of carrying out their duties.
In
spite of the important roles which secretaries play in organizations.
Nigeria secretaries are still faced with a lot challenges and this paper
or research will address these challenges.
1.2 STATEMENT OF THE PROBLEM:
The
secretarial profession has become overwhelming indispensable in all
spheres of life in recent times, but unfortunately the profession is
higher and adequate recognition in financial houses.
Many people have
this false notion that only never do wells enter the profession.
Secretaries are most times misunderstood and misplaced, therefore they
relegate to the background by many bosses as a result they are placed in
their rightful positions.
This research work is aimed at finding out
the challenges facing the secretaries and paving a way to gaining the
attention for the secretarial profession by making both financial houses
and secretaries to be aware of their positions as they work hand by
hand.
1.3 PURPOSE OF THE STUDY
The main purpose of this research
is to identify the challenges of secretaries in model financial houses.
Specifically the study seeks to:
1. Identify who the secretaries are in an organization.
2. investigate whether secretaries are sent on training to improve their skills.
3. ascertain whether secretaries are properly remunerated.
4. to find out if today’s secretaries are able to manipulate modern office machines and equipment in our model offices.
5. to determine how the secretaries relate with their bosses.
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ABSRACT - [ Total Page(s): 1 ]This study investigated the challenges of secretaries in model financial houses.The theoretical frame work for this study was provided by the review of related literature.Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the ... Continue reading---
