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Survey Of The Problems Inherent In The Training And Development Of A Secretary In A Depressed Economy
[A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)) ENUGU]
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1.4 SIGNIFICANCE OF THE STUDY
The
researcher believed that this study will be of great importance to
secretaries and managers of tertiary institutions, for this will enable
them to identify clearly the part to play in order to eradicate the
problems inherent in training and development of secretaries.
The
study will help the administrations of higher institutions to see the
areas which call for their attention and this will help promote
inter-personnel relationship between the employers and their secretaries
when their needs are supplied.
Finally, the study will help future
researchers in this field or related areas, as the information contained
herein will be a reference point.
1.5 SCOPE OF THE STUDY
The
researcher is centering mainly on the problems inherent in the training
and development of a secretary in a depressed economy using the
Institute of Management (IMT) Enugu as a case study.
1.6 RESEARCH QUESTION
1. What are the problems inherent in the training and development of a secretary?
2. What are the management problems inherent in the course of training and development of their secretary?
3. What are the effects of untrained secretaries in tertiary institutions?
4. What are the efforts made by management to eradicate such problems?
1.7 DEFINITION OF TERMS
In
the course of this research, the following terms are frequently used
and will be defined here, so as to help the reader to better appreciate
and understand the relevance of this research work.
SECRETARY: An
executive assistant who possesses a mastery of skills, who demonstrates
the ability to assume responsibility without direct supervision; who
exercise initiative and judgement and who makes decisions within the
scope of assigned authority.
TRAINING: It is the systematic process of altering the behaviour of an employee to increase organizational goals.
DEVELOPMENT:
This deals with the activities undertaken to expose an employee to
perform additional duties and assume position of importance in the
organizational hierarchy.
DEPRESSED ECONOMY: This is when the economy
is not functioning at full capacity, that is, there is absence of
balance between income, savings, investment and output.
OFFICE
EQUIPMENT: These equipment generally refer to all relevant and vital
equipment used in business offices towards efficiency of its operation.
Summarily, it includes al labour saving devices commonly used in an
office, which goes by various identity, like office appliance, office
machines etc.
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ABSRACT - [ Total Page(s): 1 ]This research work aims at finding out the problems inherent in the training and development of secretaries in a depressed economy.The main purpose of this study is to survey these problems and find out management problems in the training and development of secretaries.The background of the study was discussed in chapter one.In the literature review the problems were outlined and discussed by many authors.The research instruments used consist of questionnaire and interview, the data analysis was ... Continue reading---
