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Causes Of Conflict Between Secretaries And Bosses In Establishments
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Research questions
What are the factors that cause the conflicts between bosses and secretaries?
What are the damages caused by such conflicts?
What are the method used in resolving this conflict between bosses and secretaries?
Delimitations of the Study
This
study was delimitated to the causes of problem between Secretaries and
Bosses in industries owned by the Government and to enable management to
formulate a policy towards conflicts resolution in industries.
Definition of terms
Secretary
– Is an employee in an office, who deals with correspondence, keeps
records and makes management and appointments for a particular member of
the staff.
Boss – A boss is a person who is the head of a company,
not merely in change of subordinate workers but in charge of all lower
level manager and supervisors, sometimes called middle management.
Establishment – As a place where a business is carried on.
Industry – An industry is a group of companies that manufacture products and services which are closely related to each other.
Organization – Is a social unit of people that is structed and managed to meet a need or to pursue collective goals.
Conflicts
– refers to some form of friction, disagreement or discord arising
within a group when the beliefs or actions of one or more members of
the group are either resisted by or unacceptable to one or more members
of another group.
Skill – This refers to all activities that require the control of physical movements to be made.
Performance – Secretaries ability to carryout the duties and responsibilities demanded to his/her position.
Source: Oxford Advanced Learners (6th edition).
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ABSRACT - [ Total Page(s): 1 ]The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was ... Continue reading---
