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Problems And Challenges Experienced By Secretaries
[A CASE STUDY OF SOME BUSINESS AND PUBLIC ORGANIZATIONS IN IMO STATE]
CHAPTER ONE -- [Total Page(s) 3]
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The
secretary is beset with a lot of problems in the course of discharging
her duties or responsibilities, in both business and public
organizations. These problems may arise from both the job environment
and from her duties.
Thus, the functions of a secretary in both
business and public organizations are that of coordinating personnel of
various arms of an establishment that pass through her and she is
responsible for channeling each of the correspondence to the appropriate
office for action. Secretaries are pivots on which management revolves
and she is the life wire of an organization. This means that she is
expected to be the communication link between the organization and the
outside world as well as within the organization. It is her duty to
ensure that information is passed across.
Hence, the aim of the
researcher in tackling this topic is to identify the numerous problems
that faced a secretary in carrying out his or her duties. The researcher
will also use this opportunity to recommend a lasting solution to these
problems. This topic is wroth investigating because the researcher will
attempt to expose the problems and provide solutions to secretarial
functions. The topic is worth investigating because the researcher will
attempt to expose the problems and provide solutions to secretarial
functions. The topic will also be very useful to both the private and
public organizations.
1.2 STATEMENT OF THE PROBLEM
The problems
encountered by secretaries have been characterized by a lot of
phenomenal changes in recent times. Most of these problems are caused
mainly by the management of both private business and public
organizations, thereby hindering the activities or duties of the
secretary in the organization.
Further, it has been noticed that the
secretary is faced with a lot of problems such as inadequate provision
of facilities, inadequate remuneration, abuse of roles of the secretary
and over/under utilization of the secretary.
This study is therefore
designed to address the problems encountered by the secretary in
business and public organizations in Imo State.
1.3 PURPOSE OF THE STUDY
This study is aimed at;
i.
Identifying the problems encountered by the secretary in the course of
discharging her duties in selected business and public organizations.
ii. Identifying the effects of these problems on the secretary in particular and the organization in general.
iii. Suggesting ways of motivating the secretary to be efficient and effective in the performance of her duties.
iv. Making recommendations for solution to the problems of the secretary.
1.4 SIGNIFICANCE OF THE STUDY
The
problems encountered by the secretary when identified could help the
public and business organizations to improve the working conditions of
the secretary.
In the same way, the problems when identified would
enlighten the new entrants into the profession to understand that the
profession is not free from problems. The study will identify ways of
motivating a secretary for optimal performance and better utilization.
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ABSRACT - [ Total Page(s): 1 ]This research is an investigation into the problems encountered by secretaries in some selected business and public organizations in Owerri urban.In pursuance of this investigation, three research objectives were used. The researcher utilized the survey method.The data was gathered mainly through questionnaire. The fifty questionnaires were given to ten (10) selected business and public organizations and the number returned was forty (40) duly completed. The data gathered were then presented, an ... Continue reading---