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Impact Of Secretaries In Improving The Quality Of Services In Government Parastatals
[A CASE STUDY OF NEPA ENUGU]
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Besides, the word secretary is one of the most misunderstood concepts in
contemporary life. Almost any body who involves him or herself in skill
jobs such as typing, writing of shorthand is been referred to as
secretary. But secretary in this case is a person who have been trained
for this noble profession and equally have work experience as a
secretary, people do not know the importance of secretary in those
government owned parastatals. Secretaries are the life wire of every
business organizations. They are the keeper of secrets, public relations
experts, handling of mails and correspondences, a staff assistant and
boss’s office memory, meeting organizers etc. They are the
representative of their organizations and their employers gives good
human relations in working with the employees in the organizations.
1.2 STATEMENT OF THE PROBLEM
The
government of any nation has the legitimate responsibility of providing
certain essential services for the welfare of all individuals governed
by that nation, sometimes, government hijacks the provision of certain
essential services which, if left to the hands of private sector would
led to out right exploitation of the masses, thus the rationale for the
establishment of certain government owned parastatals would be achieved.
These government parastatals are known to have been rendering certain
services to people. At times, the quality of these services are proved
by people and some other times, the quality of their services are also
condemned because of their healthiness. The problem is that it has not
been known whether secretaries in those government prarastatals within.
Enugu urban do contribute at all towards the improvement of the quality
of services which their organizations render to the public. It has also
not been known how well the management of those government owned
parastatals appreciate the duties of secretaries.
1.3 PURPOSE OF THE STUDY
The purpose of this study is to:-
i. Investigate the impact of secretaries in improving the quality of services rendered by government parastatals.
ii. Find out, the peculiar problems secretaries encounter in government parastatals.
iii. Find out the extent a secretary’s job is evaluated in an organization.
iv. Ascertain certain obstacles that hinder a secretary from performing his or her functions effectively.
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ABSRACT - [ Total Page(s): 1 ]Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders ... Continue reading---
