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Impact Of Secretaries In Improving The Quality Of Services In Government Parastatals
[A CASE STUDY OF NEPA ENUGU]
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1.4 SIGNIFICANCE OF THE STUDY
The
importance of this study will be of immense benefit to NEPA management
and also to other employer of labour, policy makers and those who want
to achieve the desired goal in setting up organizations. On the other
hand, both of NEPA or an other organization need mostly the services of
secretaries before the organizational goal can be achieved.
Furthermore,
this study will contribute to the understanding of the word secretaries
and even lead to upgrading them, when the findings of this project are
implemented secretaries then render effective services to government
parastatals in Enugu urban.
1.5 LIMITATIONS OF THE STUDY
This
study is limited to only the impact of secretaries in improving the
quality of services in government parastatals with particular reference
to NEPA District Headquarters, Enugu. The researcher took time to study
how secretaries make handsome contributions towards the growth and
survival of NEPA.
1.6 RESEARCH QUESTIONS
The following research questions will guide and direct the study:
1. What are the impact of secretaries on improving the quality of services rendered by government parastatals in Enugu Urban 2.
2. What are the peculiar problems that secretaries in government prarastatals encounters.
3. To what extent are secretary’s job evaluated in an organization?
4. What are the obstacles that hinder a secretary from performing his or her functions effectively?
1.7 DEFINITION OF TERMS
Secretary
means one who is next to the executive, knowing the office skills,
being able to assume responsibilities and execute his or her work
without much supervision.
Typist means a junior staff in an
organization. The main duty of a typist is to type documents from the
manuscripts and to the clerical work.
Stemographer means a skilled worker who combines the skill of shorthand-writing and that of typewriting.
Public
co-operations is defined as an organized commercial undertakings which
possess characteristics, such as being wholly owned by the state and
being created by a special law incorporating them and defining their
powers and duties.
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ABSRACT - [ Total Page(s): 1 ]Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders ... Continue reading---
