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Survey Of The Effects Of Training And Development On The Productivity Of Secretarial Staff At Union Bank Of Nigeria Plc
[A CASE STUDY OF ENUGU]
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Technology in our environment coupled with competition within a particular industry or in the society amount to the training and development. This is as a result of the need to match changes in structure polices, technology process and procedures with the need performance attitude and behaviours to enhance productivity of a given bank. The need for training became an essential ingredient in the match to civilization. Training is the process of exposing an individual in a systematic way to a series of events experiences and materials that in themselves comprise opportunities to learn. According to Appleby (1981) training improves current performance and provides a suitable trained staff to meet present and future needs.
Training is embarked upon because it contributes in no small measure to enterprise effectiveness. A highly skilled manpower is a pre-requite for overall economic and national development.
Training and development enhance dynamism and ability to cope with challenges of our rapidly changing technological environment organization that give n attention to training is invariably encouraging obsolescence of employees validity and inflexibility in the organization and total failure in recognizing the changing nature of the environment in which the organization operates. For instance computer training is compulsory for secretarial staff nowadays. Training is massively organized in Nigeria because it increase out put of employee. This was done by deliberate examples by signs and words. Through these devices the development process called training was acquired and when the message was received by another successfully we say that learning took place and knowledge or skill was transferred. The ninth century ushered in an ear of social legislature and with it sizeable changes in concept of the secretarial staff organization arose.
Through these changes, however, we constantly development employees as we see today, quality training of workers and this has culminated in the stand support of the trade unions for any legislation that provides wide range of vocational education. One of the objectives of every organization should be to provide opportunities for its employee to optimize their performances in pursuit of organizational goals. With this end in view it may be profitable also to help employee feel that organization cares for then as people there is more like hood of their responding willingly to satisfy the needs of the concern.
When we consider training therefore we are seeking by any instructional or experimental means to develop a persons behaviour pattern in order to achieve a standard level of performance. There is an essential pre-requisite for adequate performance in one’s occupation what ever the job may be .
CHAPTER ONE -- [Total Page(s) 5]
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ABSRACT - [ Total Page(s): 1 ]One of the main ways organizations invest in the work force for greater returns today and even future is through the training and development of their employee. Training like sharpening of an existing skill inorder to reflect the trends in technology and other social cultural environment of any organization. Productivity is the goal of today’s competitive business world and training can be a springing board to enhance productivity. The major objectives of training and development is to in ... Continue reading---
