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Assessment Of Competencies Required By Secretaries In Secondary Schools
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CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF STUDY
Secretary has always been a vital link between those who make management
level decisions and those who react to and implement the decisions. In
the present role of administrative assistant, however, a competent and
responsible secretary serve not only as a link between management and
staff but also a key support person for the executives.
The
word secretary has been understood in different ways by different
people. Some see if as a typist or a receptionist or even as an office
clerk.
According to Azuka and Agomuo (1993) secretary is a
person employed by another person, society or corporation for the
purpose of conducting correspondence, keeping business records and
transacting other business. He acts as an aide and the close assistant
to the boss. He is the vehicle through which his boss or organization’s
actions are conveyed to the public in readable and discernable form.
A secretary is therefore a person overseeing business confidentially,
usually for powerful individuals. A secretary can also be seen as a
person, whose work consists of supporting management, including
executives using a variety of project management, communication and
organizational skills. These functions may be entirely carried out to
assist one other employee or may be for the benefit of more than one.
In other hand, a secretary is an officers of an organization who deals
with correspondence admits new members and organizes official meetings
and events. According to Merrian Webster secretarial Handbook (1993) the
administrative expansion of the secretaries function is reflected in
the definition of a secretary provided by professional secretaries
international. A secretary was defined as an executive assistant who
demonstrates the ability to assume responsibility without direct
supervision who exercises imitative and judgment and who makes decisions
within the scope of assigned authority. From the definition the real
secretary is an assistant to the executive. A secretary as a result of
training process mastery of office skills, discharges his duties
unsupervised and displays initiative resulting from a good knowledge of
his organization.
Whitehead (1977) in Elendu (2001) observed
that “behind every successful executive, there is a first class private
secretary who acts as an alter ego or other selfâ€. For this reason,
secretaries should possess some qualities and skills to enable them act
as alter ego to their executives. These requirements include: business
knowledge, secretarial skills, language skills and so on. The duties of
secretaries have contributed to the growth and fast changing of the
organizations. The quality of secretaries in this modern era has made it
easy to meet social, political, economic and educational needs of the
society, Onwuka (2005).
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ABSRACT - [ Total Page(s): 1 ]The major purpose of this study was to determine the assessment of competencies required by secretaries in secondary schools in Aguata Local Government Area of Anambra State. The population of the study comprises of 30 secretaries in 21 secondary schools in Aguata Local Government area. Two research questions were formulated which guided the study. A structured questionnaire was formulated which guided the study. A structured questionnaire was developed and validated percentage were used to answ ... Continue reading---
