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Impact Of The Introduction Of The Computer On The Secretarial Profession
[A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS]
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It is important to recognize that development and implementation of the
computer is moving through several overlapping phases, each affecting
differently.
In general, a distinction can be made between two
classes of office workers. The first are the information worker they are
those who are involved in the routine entry, recording, storage and
transmission of information, those who fall under this group of worker
include – Typist, secretaries, clerks and data entry personal.
The
second group are the knowledge works-this group aconite of those worker
who create, interpret, analyze and utilize this information these
knowledge worker can be divided into two (2) groups
professional/technical employees and managers.
The main impact of the
computer is simply to facilitate office operation as they are now being
carried out. For example the word professor replace the secretary’s
type writers, the mini-computer replaces the clerk’s filing cabinets
etc. More recently professionals and secretaries have begun using
personal computers and sophisticated calculators to speed up their work.
The timing of there development has largely been dictated by the
emergence of the technology starting with the widespread introduction of
word processor’s in the 1970’s, and it in the late 1970s and its
legitimating as a business tool in 1981, with the introduction of the
IBM P.C.
1.2 STATEMENT OF PROBLEM
Up to the 190’s the use of the
computer in this country was limited to very few multinational
companies. The secretary then had to contend with using manual and
electric typewriters in performing her word processing function.
Furthermore
storage and retrieval of information was by use of files, filing
cabinets, index cards etc. Accessing of other information had to be
through telephone directories and other relevant specialized text meant
for such purpose.
Many of the secretaries of the 80’s are still in
employment. With the advent and widespread use of the computer are then
wonders how these secretaries are adjusting to be new devices now
prevalent in modern offices are they finding it easy or difficult? Is
the profession generally under threat by the introduction of the
computer and the Internet? What can be done to keep the secretary still
relevant in to day’s modern business setting? These and many more are
what this research aims to find solutions for.
1.3 PURPOSE OF THE STUDY
The purpose of this study is to thoroughly investigate on the impact of the introduction of the computer on the secretaries.
1. How secretaries react or the attitude of secretaries towards the introduction of computers.
2. To ascertain whether the introduction of computer has in any way improve the secretary’s work.
3.
To ascertain whether the introduction of computer has made it easy or
difficult to adjust (especially the secretaries of the bank under
investigation).
4. To determine the problems encountered by secretaries in trying to adapt to changes in the nature of their work.
5. To find out whether or not secretaries are involved in the planning and introduction of computers.
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ABSRACT - [ Total Page(s): 1 ]The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.The populations of this study consisted of hundred secretaries in some selected banking i ... Continue reading---
