-
Impact Of The Introduction Of The Computer On The Secretarial Profession
[A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS]
CHAPTER ONE -- [Total Page(s) 4]
Page 3 of 4
-
-
-
1.4 RESEARCH QUESTIONS
The research provided answers to the following research questions;
1. How do secretaries react to the introduction of computer
2. What problems are encountered by secretaries in trying to adapt to changes in the nature of their work.
3. Are there orientation programmes in facilitating the adaptation to new changes of work
4. Are secretaries involved in the planning and introduction of computers.
1.5 SIGNIFICANCE OF THE STUDY
The
investigation of the impact of the introduction of the computer on
secretaries in some selected banks in Enugu Metropolis. Would give some
insight in the performance of secretaries on the advert of computers.
Many
of the major problems that organizations have faced in the past have
been that they are in awe of technology, they failed to recognize the
need to use technology as a competitive weapon against their rivals,
they expected technology to be difficult to use and also the
unwillingness to address the compelling human issues which has been the
major cause of low productivity. This study will help secretaries to
full understand how their career will change as a result of the
introduction of computers in their offices.
From this study, banks
will now recognize the need to use technology as a competitive weapon.
Winning a competitive edge has become of fundamental importance within
national and international Banking, institutions. The prime emphasis of
activity now rests on providing an ever improving levels of services to
existing clients and customers and winning new business through the
sheer quality of service provided and the ingenuity of marketing
activity. Ultimately, it is only through establishing a competitive
advantage over rival institutions that an institution can hope to
maximize profitability.
In Banking sector where establishing a
competitive advantage has become so important, it is necessary for them
to pay particular attention to the role which technology plays in
offering them an opportunity to gain this advantage. The main function
of technological deployment is to assist an institution to gain a
competitive advantage.
Finally, this research work will be of
significance to the society at large because if the computer is well
utilized, productivity (efficiency and effectiveness) would be enhanced,
there by leading to a higher standard of ling for the society.
CHAPTER ONE -- [Total Page(s) 4]
Page 3 of 4
-
-
ABSRACT - [ Total Page(s): 1 ]The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.The populations of this study consisted of hundred secretaries in some selected banking i ... Continue reading---
