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The Effect Of Information Technology On The Performance Of Office Managers
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CHAPTER ONE
INTRODUCTION
1.1 Background of the study
Todays
office business, professional or Government is in a state of change.
This change is reflected in the office structure and office positions
from entry level to Executive Office Manager Level. Hence attention is
now given to what the office does and the way in which office activities
can be accomplished in an efficient and an effective way an office
manager is responsible for the smooth operation of the day-to-day
business of the company, a good office manager makes it possible for
other people to function efficiently. Office managers work closely with
the company partners, owner, or president to meet their company’s
staffing, equipment, and organizational needs. Duties may include
pricing products from vendors, interviewing job applicants, managing
payroll, and reimbursing members of the firm for out-of-pocket business
expenses, and so the need for information technology had to come into
play as information technology has replaced the traditional equipment
used by an office manager to perform his tasks.
Montgomerie (2004),
defines information technology as the handling of vocal, pictorial,
textual and numerical Information by means of micro-electronic based
equipment in computing and telecommunication. This clearly brings about
the advantages of information delivery through technological means,
since almost all aspects of office work can adequately be taken care of.
Aronu (2000) defines Information Technology as the combination of two
technologies, computing and the main purpose of which is to transmit
representation of information signals between remote locations. The
concept of “core competence†has been defined and studied at the
organizational level in the management literature as well as in
information systems, as exemplified Sambamurthy and Zmud’s work on
managerial IT competence. These latter authors state that such
competency enables an organization “to effectively acquire, deploy and
leverage its IT investments in pursuit of business strategies and in
support of business activities†and helps fulfill the objective of
aligning IT strategies and business strategies. However, competence at
the individual level is required for the creation of core competence at
the organizational level. Research on this individual component is
incomplete. This paper explores the concept of the IT competence of
individual business managers. Based on an examination of the literature
in several disciplines and consultations with business and IT managers,
we define the IT competence of business managers and identify its
sub-dimensions. We also present a theoretical model of the link between
IT competence and business-led technology leadership. The model is
designed to be empirically tested and used to explore differences in the
managers’ leadership in IT projects and partnerships with IT
departments.
Overtime in the business world, information technology
has grown to be one of the cardinal pillars. The importance of
information technology cannot be overemphasized in the 21stcentury.
Information technology was known to be indispensable in stretching from
the early 19th century. Information technology simply put can be
regarded or defined as the application of computers to store, retrieve,
transmit and manipulate data, often in the context of a business or
other enterprise.
Information and Communication Technology (ICT) has
been identified as a vehicle with the potential to improve the
competency of managers and every staff as well as the efficiency and
service delivery of organizations both in the developed and developing
countries. Information and communication technologies have changed the
face of the world we live in (Benson, 1998).
ICT enables people to
communicate with family, friends and colleagues around the world
instantaneously, gain access to global libraries, information resources
and numerous other opportunities. Nelson, 2010 opined that information
systems strategy is still not properly understood while ethics and
behavioural issues are of concern. There are still staggering losses
involved in information technology investment.
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ABSRACT - [ Total Page(s): 1 ]We live in a digital world in which the amount of information available for human consumption doubles every three years. As information users we expect reliable information at our fingertips, continual connection to people wherever they are, and equipment that fits into a top pocket. Whether we are consumers, clients, students, professors, employees or managers, we expect the digital world to work for us. The concept of information overload is not new, but with the continued growth of digital te ... Continue reading---
