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The Effect Of Information Technology On The Performance Of Office Managers
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Competence is defined
as the knowledge and skills required for performing and supporting
business processes. They represent the basis for creating value in an
organization. The following competencies are needed to achieving
organizational and managerial success in the field of information
technology; Technical Knowledge, Work Coordination, Problem Solving and
Prevention, Communication and Service encompass and Accountability which
eclipses those skills and abilities required to make decisions and take
responsibility for work.
Since the year 2001, there has been a
revolutionary growth in the telephony industry which is a major branch
of information technology in Nigeria. Two years after the introduction
of GSM in Nigeria, some researchers conducted an interview among medical
practitioners in some organisations to find out the current level of
utilization of telephones for customer care service delivery. They noted
that managers of the organizations used their personal mobile phones to
facilitate customer care at their own detriment. Currently, the number
of GSM service providers in the country has increased significantly and
all of them keep rolling out several service options or packages
including internet services with varying benefits to attract customers
(Agboola, 2003).
1.2 Statement of the Problem
The poor
performances of businesses in organizations have grossly affected the
overall gross domestic product of economic productivity of Nigeria; this
has led to the present harsh economic condition, this May be as a
result of the poor knowledge and application of information technology
in businesses and organizations There is a problem of complexity of
managing information technology and systems especially in the corporate
environment where a lot is required in the effective application of
information technology which has a lot to do with the competency of
managers in the adoption of information technology.
1.3 Aims and Objectives of the Study
The
aim of this study is to research on information technology competence
on business managers. Meanwhile, the main objective of this study is to
know the effect of Information technology competency on business
managers. Specific objectives are:
1. To know whether business managers can competently use information technology in carrying out their duties.
2. To determine the level of competence in information technology among business managers.
3. To know whether business managers are up to date with technological trends.
4. To ascertain the factors limiting the use of information technology by business managers.
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ABSRACT - [ Total Page(s): 1 ]We live in a digital world in which the amount of information available for human consumption doubles every three years. As information users we expect reliable information at our fingertips, continual connection to people wherever they are, and equipment that fits into a top pocket. Whether we are consumers, clients, students, professors, employees or managers, we expect the digital world to work for us. The concept of information overload is not new, but with the continued growth of digital te ... Continue reading---
