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Office Technology Skills Preferred By Employers In Some Selected Business Organization
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CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
It
deserves no doubt that office environment has witnessed great
technological advancement in recent years. This is unlike some years
back when all correspondence was handwritten with the pen that was
dipped in an ink.
Information then moved around, in and out of the
office at a rate of extremely slow by todays standard. Most business
transaction was trust to memory. But within the few decades the office
environment has been under going drastic changes. Alozie (1998) was of
the opinion that these changes in office operation came as a result of
expansion in organizational sizes, complexities and insatiable need for
timely and more accurate information for decision making. Kalaus (185)
while commenting on the changing in office equipment observed that the
office takes on new responsibilities and performs many new and exciting
task as it expands towards the future into uncharted areas. This in
essence means that the role of the secretary is no longer restricted to
typing and writing in of shorthand. The secretary now becomes involved
in other aspect of the organization, which qualifies her to function
like the other management team.
In fact, office automation has become
the talk of the day in our business offices. This, according to
Ahukannah (2000) is the use of self-regulatory machine to execute office
tasks formerly performed by manual or semi-mechanical means. As of
mechanization of office function, the worker required to possess the
office technological skills to meet with the challenges posed by office
automation to be able to retain the job.
It is quite obvious that
most of the office workers affected in day-today retrenchment exercise
are those that do not possess the essential skills like computer
literate, which is one of office technological skills. It is therefore
relevant for all secretaries and other office in general to acquire the
necessary skills that will enable them retain their jobs. According to
Anyaduba (1991), Ohakwe (1996) were of the view that for the worker to
cope with the myriad and the ever involving entrepreneurial
opportunities brought about by science and technology, she the secretary
need to possess the knowledge, attitude and skills to operate the telex
machine, fax machines, computers, word processors, and the
reprographies. The knowledge of the most relevant aspect of computer in
the world today known as the Internet in not left out.
Offices
technological skills are those abilities that enable a worker perform
office duties most effectively and efficiently with the use of automated
machines and equipment and help her to be easily employable. Ina
society that is in a technological flux such as our, it is compelling
monitor the skills that employers of labor want so as to achieve maximum
productivity. To achieve this, every work or production process
required special skills and competencies. According to Anyaduba (1991)
advised that future workers would need higher education in business
skills to be able to cope with the rapidly increased volume of
production.
In the height of the above, this research work assessed
the different kinds of skills required of secretaries in the use of
office machines and equipment available in the modern office in some
selected business organizations in Abia state; The office technological
skills and the general skills they possess to be efficient and
effective.
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ABSRACT - [ Total Page(s): 1 ]This research work was carried out on the office technological skills preferred by employers in some selected business organization in Abia state. To achieve the aim of this study, questionnaire and review of related literature were employed as research tools. Data collected were analyzed using a 5-point linker scale, mean score and standard deviation. A mean of 3.0 and above was accepted as significant while factors less than 3.00 were rejected.It also showed the type of office technology skill ... Continue reading---
