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Influence Of Emotional Intelligence And Assertiveness On Pro-social Behaviours
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Salovey
and Mayer (1990) defined the term Emotional Intelligence (EQ) as the
ability to perceive emotions, to access and generate emotions in order
to assist and understand emotions and emotional meanings. Bar-On (1996),
defines EI as an array of personal, emotional and social abilities and
skills that influence one’s ability to succeed in coping with the
environment. It addresses the emotional, personal, social and survival
dimensions of intelligence that are more important for daily functioning
than traditional aspects of intelligence. This encompasses emphasises
on the understanding of oneself and others and adapting to changing
demands. Salovery and Mayer (1997) defines EI as involving the ability
to perceive accurately, express emotion, access feelings, understand
emotions and promote emotional and intellectual growth. Webster‟s New
World Dictionary defines intelligence as the ability to learn or
understand from experience or to respond successfully to new
experiences, the ability to acquire and retain knowledge (Elder, 1997).
However, EI is distinct from other intelligences and it is the
intelligence applied to emotions. It is an individual difference where
not all people are endowed with the same EI. EI develops over a person’s
life span and can be developed during training. Thus, involves
particular abilities to reason intelligently about emotions and the
ability to understand and to manage emotions (Palmer, 2001).
Goleman
(1998), explains emotional intelligence as the capacity for recognising
one’s own and others feelings for motivating and managing emotions
within relationships and within ourselves. In an organisational context
if emotions are properly managed it can lead to trust, loyalty and
commitment. (Vrba 2007) defines EI as an individual’s ability to use
awareness of emotions to manage behaviour and relationships with others.
(Hughes, Patterson and Terrell 2005) defined emotional intelligence as
feelings individuals have in relationships. They stated that emotional
intelligence can be defined as the capacity to reason with emotions and
emotional signals and the capacity to enhance thought.
Hayward et
al., (1997) define emotional intelligence as an array of cognitive
skills, capabilities and competencies that influences a person’s ability
to cope with environmental demands. However, the literature brings
forth no consensus on the exact nature of emotional intelligence.
(Goleman 1998) suggested five pillars or competencies of emotional
intelligence viz. self-awareness, self-regulation, social awareness and
social skills. (Bar-On 2000), defined emotional intelligence as an array
of non-cognitive capabilities, competencies and skills (intrapersonal,
interpersonal, stress management) that can influence an individual’s
ability to cope with environmental demands.
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ABSRACT - [ Total Page(s): 1 ]Empirically explored in the study were emotional intelligence and assertiveness on pro-social behaviour. One hundred and eighty-six students (83 males and 103 females) of the University of Uyo, Uyo in Akwa Ibom State, were used in the study. Valid questionnaires and scales were used in the present study, such as; The Schutte Self Report Emotional Intelligence Test (SSEIT) developed by Dr. Nicola Schutte (1998), Rathus Assertiveness Scale (RAS) by Spencer Rathus (1973), and Adult Pro-Socialness S ... Continue reading---
