Effect Of Information And Communication Technology On The Performance Of Public Service Organisations

Prior to the introduction of information communication technology in Nigerian government ministries, departments and agencies, it has been seriously criticized for lack of efficiency and effectiveness; it is often seen as epitome of maladministration. This is what has prompted the introduction of information- and communication technology in public service organizations especially in making them efficient and effective in their service delivery to the people. 

This is because, the success or failure of any government is often evaluated on the performance of its workforce especially public service organizations who relate directly with the people on a daily basis and this is the reason why governance around the world has evolved over time to adjust to new system or measures of confronting new and old challenges or threats which confronts man on a daily basis in order for such system to be efficient and effective in its responsibility. The study adopted the survey research method and deployed chi-square to test the stated hypotheses.

It was found that information communication technology significantly affect operation of public organisation and public sector employee. Therefore, this study looks at the effect of information communication technology on the performance of public service organizations. Based on the findings the following recommendations was made that government should invest in information communication technology for both purchase of new and modern equipments that will facilitate the efficiency and effectiveness of public organizations and also for proper maintenance, there is need for consistent training of public organization employees in order to make them more productive, every public organization should be restructured to have ICT units where provision and maintenance can be guaranteed and there is need for effective political will to inculcate the use of ICT in public institutions in Nigeria.