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Impact Of Total Quality Management On Customers’ Satisfaction And Bank Profitability
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A research cannot be carried out if there is no missing link or lacunars or it there is no question unanswered. Total quality management has been seriously dealt with in this research work to know it impact on customer satisfaction and bank profitability to some unanswered questions as to give answer.
Chapter 1 familiarized us with the meaning of total quality management, the purpose of the study; it even states the research hypothesis, limitation and constraints, significance of the study, it even made us to know the historical background of the case study (First Bank Plc. Sango Ibadan.)Etc.
We can see in chapter 2 the series of literature we reviewed to know what the past authors have said about total quality management. The theories under total quality management were also reviewed.
Chapter 3 and chapter 4 dealt with research methodology and data presentation and analysis respectively. Questionnaire was used to collect the primary data and d researcher employed the use of table and simple percentage for the use of presentation and analysis. The hypothesis stated in chapter 1 was also put to test.
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONE1.0 INTRODUCTIONIt
was believed that a nation’s economy is at its financial system. The
banking industry performs very important function in the economic
development of any nation. The primary and the most
important function of the banking sector is the financial intermediation
functions in which banks act as the financial intermediaries,
mobilizing funds from the surplus units and m ... Continue reading---
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CHAPTER ONE - [ Total Page(s): 2 ]CHAPTER ONE1.0 INTRODUCTIONIt
was believed that a nation’s economy is at its financial system. The
banking industry performs very important function in the economic
development of any nation. The primary and the most
important function of the banking sector is the financial intermediation
functions in which banks act as the financial intermediaries,
mobilizing funds from the surplus units and m ... Continue reading---
ABSRACT -- [Total Page(s) 1]
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ABSRACT -- [Total Page(s) 1]
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