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Role Of Quality Control And Inspection In Consumer Satisfaction In A Manufacturing Firm
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CHAPTER ONE
1.0 INTRODUCTION
1.1 AN OVERVIEW
The term quality
control and inspection originated in the term appeared in an article by
Dr. A.V fiegenboun and again in this quality control and inspection
“Engineering and management (1961). Quality control and inspection, as
perceived by its.
American gurns had its origins in mass production
and terrorism. At the time Taylor style management was at its climax in
the united state and unchallenged even by the behaviour scientists.
Quality control as a science has its root in the origins of mass
production, notably in the ford motor company. Inspection quality today
is markedly different from anything envisaged by its American pioneers.
Quality
systems have been evolving rapidly in recent years. Over the past
twenty years. Simple inspection activities have been replaced or
supplemented by quality control. Quality assurance has along side been
developed and refined, and the most progressive companies are now
working towards inspection quality management.
This is as a result of:
a.
Customers becoming aware that complying with the requirement of a
particular quality system is not necessarily a sure-fire guarantee
against producing and delivery non-conforming products to the customer. A
quality assurance system does not necessarily, of itself encourage a
continual improvement approach to quality. It may mean only that an
customer satisfaction has procedures in place.
b. The imposition of stringent quality requirements by major customers.
c. The loss of market share to competitors.
d. Increased contact with personnel from Japanese companies.
e.
Published case studies, which focus on how companies have set about
developing quality control inspection and the benefits of doing so.
f.
The teaching of internally respected quality exports such as Deming,
fiegenbaun, Taguchi, Jurancrosby and Shingeo, (Dale and Plunketl, 1990)
The
concept inspection quality is basically new to managers, its practice
therefore limited. The singular concept of quality, control or
management, is more common to modern management through varying in
definition.
Literature dealing with the concept of inspection quality
and till data more and more literature is still being produced as a
result of the widest interested in the subject matter of quality control
inspection and business process improvement there is therefore so mush
literature covering the subject matter and its various aspects.
Continuous cost reduction, productivity and quality improvement have
proved essential for customer satisfaction to stay in operation it is
almost impossible not to see how quality has developed into the most
important competitive weapon, many organizations have come to realize
that inspection quality management is the way for managing for the
future. Although, inspection quality is correct, except, of course by
simple coincidence. A need clearly arises to unify certain beliefs,
especially as related to quality management.
The concept of customer
and supplier is in most customers limited to the interface between the
supplier if raw materials to the customer satisfaction and those who
take or make use of the output of the organization. This concept is
limited in its use it that be the case as evident in the fact that every
one in an customer satisfaction is both a supplier and customer to
another person in the same customer satisfaction (Oakland, 1993) lack of
knowledge of which may frustrate the practice of inspection quality
management. Understanding of such quality control inspection principle
will make for improved organizational operations or business processes.
To what extent are such principle
S understood, accepted and practiced.
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ABSRACT - [ Total Page(s): 1 ]Quality control as a science has Gts root in the origins of mass production, notably in the ford motor company. Inspection quality today is marketing different from anything enuisaged by its American pioneers.Although, most theories of quality control inspection are adopted from management theory already in existence, quality control inspection is only interested in referring their practicability to the benefit and the or efficient running of the organization. ... Continue reading---
